Murren Allan
Inverness,Kirkhill
Summary
Reliable, friendly, hard working customer-focused retail assistant with 7 months of hands-on experience in a busy shop environment as a volunteer. Strong communication skills developed through direct customer interaction, problem-solving, and exceptional teamwork. Known for staying calm under pressure, following safety procedures, and providing friendly, efficient service. Seeking a role where strong work ethic, a positive attitude, exceptional people skills and determination can contribute to a positive customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Retail Assistant Volunteer
Barnardos Store
Inverness Church St.
09.2020 - 12.2020
- Assisted in stock replenishment to maintain store appearance as well as stock rotations, dating and labelling.
- Participated in seasonal preparations by designing window displays and hand painting murals on glass.
Retail Assistant Volunteer
Barnardos Store
Inverness Church St.
10.2019 - 12.2019
- Gained sales experience by guiding customers to appropriate products based on their preferences, boosting overall satisfaction.
- Assisted customers in locating items, going through current stock and by suggesting suitable alternatives or additional items for purchase.
- Handled transactions, maintaining accurate till records.
Education
Scottish Qualifications Certificate - Performing Arts
UHI Inverness
Inverness05.2025
Skills
- Calm under pressure
- Communication skills
- Public speaking
- Attention to deadlines
- Customer Service
- Customer-facing activities
- Positive attitude
- Work safety consciousness
Certification
- DG Training certificate in training for Developing Teamwork. Validation code: PGYTED6
- DG Training certificate in training for Customer Service. Validation code: EYDT6PH
- DG Training certificate of training in Workplace Health and Safety. Validation code: EMVUJ4E
- EnableWorks certificate of completion of Stress Management course.