ALEXANDRA COOPER
Worksop
Summary
A detail-oriented and organised professional with a proven track record in communication and interpersonal abilities. Proficient in Microsoft Office Applications and experienced in using database systems, ensuring efficient data entry and management. Skilled at working independently and collaboratively, adept at multi-tasking, and resilient in achieving targets. Demonstrates empathy while building professional relationships, maintaining clear communication channels as a point of contact. Competent in using Zoom and Microsoft Teams, driven by motivation to excel in dynamic environments.
After taking a career break, I am eager to contribute positively and make a meaningful impact in customer support and case management.
Overview
27
27
years of professional experience
Work history
Volunteer Retail Assistant
Thornberry Animal Sanctuary
Bawtry, Doncaster
07.2024 - 07.2025
- Welcoming customers and helping with any enquiries
- Taking payments for products
- Pricing up stock & organising displays
- Ensuring a clean & tidy shop floor
Be Well Link Worker
The Big Life Group
Manchester
11.2020 - 06.2023
- Working with a diverse client base, helping them to connect with community resources such as mental and physical health, finance and housing
- Inputting sensitive & confidential client information into a database programme
- A good understanding of all internal departments to connect callers correctly
- Adhering to GDPR and Data Protection policies
- Working both independently and as part of a team
- Managing own workload and clients
- Keeping on track with weekly and monthly targets
- Prioritising safeguarding procedures
- Attending regular training and one to ones with line manager
- Working with medical practices, external companies and services to help improve the lives of clients
- Maintaining a professional, person-centred and empathic attitude
- Conducted regular equipment inspections for optimal performance.
Leisure Attendant & Duty Manager
Glossop Leisure Centre
Glossop, Derbyshire
11.2003 - 11.2020
- Listening and working with customers to help meet their individual needs and expectations
- Established a good rapport and gaining the customer's trust, whilst helping to provide them with the best possible service available
- Dealing with customer feedback & complaints
- Managing a team of staff
- Attending and delivering staff training
- Ensuring a safe and efficient daily running of the centre
- Responding swiftly to incidents and accidents in line with company procedures
- Conducting daily Health & Safety inspections of equipment
- Coordinated any required maintenance work
- Worked effectively as a team member to ensure continuous delivery of services at times of staff absences and intense pressure, providing cover and assistance to colleagues
- Liaising with external companies for staff training and children's holiday activities
- Keeping records of staff training and absences
- Conducting staff appraisals and meetings
- Accompanying employee recruitment interviews
- Carrying out regular emergency evacuation & fire drills
- Devising risk assessments, COSHH data sheets and cleaning schedules
- Attending company Health & Safety seminars
- Assisting the site Health & Safety co-ordinator
- Planning staff rotas and annual leave spreadsheets
- Dealing with petty cash, incoming and outgoing mail
- Daily & weekly banking consolidations
- End of month stock taking & reporting
- Ordering food, beverage, cleaning and retail stock in line with monthly budgets and processing invoices
Telephone Sales Operative
OK Finance
Furness Vale, Derbyshire
02.2006 - 05.2006
- Make outgoing calls to customers regarding their finance needs, asking questions to understand their requirements whilst informing them about company products and services
- Liaise with Financial Advisors to ensure customers receive the appropriate care & service
- Record & monitor calls and sales
- Meet monthly targets and KPI's
Bar Tender & Waitress
14 Lloyd Street
Manchester
09.2005 - 01.2006
- Provide a food and beverage service to customers assisting with choices
- Responsible for ensuring an excellent customer experience
- Communicate effectively with kitchen staff
- Maintain a tidy dining area, collecting dirty glasses, plates and cutlery
Waitress & Bar Tender
The Cross Keys Inn
Chapel en le Frith, Derbyshire
01.1999 - 01.2004
- Working under the general guidance of the Bar Manager
- Assisting in the smooth running of the bar area to deliver a high standard of service and customer satisfaction
- Providing a visible presence to make sure all customer requests and queries were responded to quickly and effectively
- Pot washing & cleaning the kitchen
Factory Operative
Neiman Packaging
New Mills, Derbyshire
05.2003 - 09.2003
- Efficiently check products to confirm they were completed to quality standards and on time
- Prepare, clean and maintain packaging machinery and surrounding work area ensuring it was kept safe and tidy
- Adhere to Health & Safety Legislations
Education
BSc - Psychology (Hons)
The Open University
ABC Level 4 Diploma - Integrative Therapeutic Counselling
Trafford College Group, Stockport College
ABC Level 3 - Counselling Concepts
Trafford College Group, Stockport College
ABC Level 2 - Counselling Skills
Trafford College Group, Stockport College
Level 2 Certificate - Basic Plumbing Skills
Trafford College Group, Stockport College
Access to Higher Education - Science - Law, Psychology, Chemistry, English, Maths, IT
University of Derby, Buxton Campus
Level 3 VCT - Swedish Body Massage
North Area College, Stockport
Level 3 Diploma - Sports Massage
North Area College, Stockport
Intermediate GNVQ - Leisure and Tourism
Ridge Danyers, Marple
AS Level - PE
Ridge Danyers, Marple
AVCE - Leisure and Recreation - First Year
Ridge Danyers, Marple
Skills
- Strong attention to detail
- Good organisational skills
- Excellent communication
- Interpersonal abilities
- Proficient in Microsoft Office Applications
- Experienced in using database systems
- Experience of data entry and analysis
- Competent at managing own case load & working to targets
- Confident at working independently & collaboratively
- Proven record of team management
- Proficient in multi-tasking
- Resilient & adaptable
- Calm under pressure
- Experienced at handling confidential information
- Knowledge of safeguarding procedures
- Skilled at delivering empathy
- Experienced at building professional relationships
- Motivated & driven
- Community networking
- Ethics and professional standards
- Client assessment
- Multi-agency liaison
- Record management
- Confidentiality maintenance
- Motivational interviewing
Extra qualifications/courses
- COSHH, Fire Safety with Health & Safety
- Level 3 Diploma in Business Administration
- Microsoft Administration & Office Skills
- Inland Waterways Crew Course
- Tools, Trees & Tinders Course
- Introduction to Bushcraft Skills
- 2nd Dan Black Belt in Taekwondo
Affiliations
- Dog walking, Martial Arts, Swimming, Nature/Animals, Conservation, Creative work, Reading, Learning Spanish, Learning to play Guitar
References
References available upon request.
Timeline
Volunteer Retail Assistant
Thornberry Animal Sanctuary
07.2024 - 07.2025
Be Well Link Worker
The Big Life Group
11.2020 - 06.2023
Telephone Sales Operative
OK Finance
02.2006 - 05.2006
Bar Tender & Waitress
14 Lloyd Street
09.2005 - 01.2006
Leisure Attendant & Duty Manager
Glossop Leisure Centre
11.2003 - 11.2020
Factory Operative
Neiman Packaging
05.2003 - 09.2003
Waitress & Bar Tender
The Cross Keys Inn
01.1999 - 01.2004
ABC Level 4 Diploma - Integrative Therapeutic Counselling
Trafford College Group, Stockport College
ABC Level 3 - Counselling Concepts
Trafford College Group, Stockport College
ABC Level 2 - Counselling Skills
Trafford College Group, Stockport College
Level 2 Certificate - Basic Plumbing Skills
Trafford College Group, Stockport College
Access to Higher Education - Science - Law, Psychology, Chemistry, English, Maths, IT
University of Derby, Buxton Campus
Level 3 VCT - Swedish Body Massage
North Area College, Stockport
Level 3 Diploma - Sports Massage
North Area College, Stockport
Intermediate GNVQ - Leisure and Tourism
Ridge Danyers, Marple
AS Level - PE
Ridge Danyers, Marple
AVCE - Leisure and Recreation - First Year
Ridge Danyers, Marple
BSc - Psychology (Hons)
The Open University
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