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Experienced Project Manager with a strong track record in delivering customer focused initiatives across retail, financial services and tech start-ups. I’m a driven problem solver who thrives on bringing teams together to deliver change. Background in marketing and financial services brings creativity, commercial insight, and a hands-on approach to delivery.

Dedicated professional with a strong focus on customer satisfaction and punctuality assurance. Proficient in handling equipment, maintaining vehicle standards, and ensuring food hygiene and safety protocols. Bi-lingual with expertise in GPS operation, food packing methods, and discretion and confidentiality. Holds a driving licence and possesses comprehensive knowledge of vehicle maintenance. Committed to delivering exceptional service while adhering to the highest standards of food safety.

Hard working and enthusiastic approach with a strong foundation in customer service and engagement, complemented by expertise in handling customer complaints and queries. Skilled in merchandising display, product promotions, and health and safety compliance, with a proven ability to manage time effectively while maintaining attention to detail. A collaborative team player with excellent communication skills, eager to learn new skills and expand professional experience.

Dynamic Cyberpsychology graduate with 8+ years’ experience across retail, sales, customer service, and corporate training, specialising in translating complex requirements into clear, engaging customer journeys. Proven ability to deliver standout service, coordinate cross‑functional teams, and manage competing priorities in high‑pressure environments. Ready to apply psychology‑driven insight and communication skills to improve user experience, team performance, and commercial outcomes.

 Enthusiastic Primary Teacher who strives to make learning exciting and enjoyable, inside and outside the classroom. Motivated by the belief that all children can be successful learners.   

Highly experienced and safety-conscious driver with a distinguished career as a Roads Policing Officer from 1991 to 2018 with Strathclyde Police / Police Scotland. Holds advanced driving qualifications, including Advanced Police Driver, Motorcyclist, and HGV Class 1. Skilled in vehicle examination and the production of detailed reports following serious road traffic incidents. Following this tenure, worked as a delivery driver in the Irvine area, demonstrating strong route knowledge, customer service, and logistical efficiency. Proficient in stock handling and warehouse operations. Maintains a clean, unblemished UK driving licence for over 40 years.

Reliable and proactive individual with strong communication and customer service skills, combined with ability to manage tasks efficiently and work well under pressure. Adept in handling passenger inquiries and maintaining clean and organised environment.

Currently I am working as a flexi-contract steward onboard the busiest ship in the Stena Line fleet on the busiest route. I have enjoyed adapting to working in the fast paced environment and living onboard the ship. I am enthusiastic about furthering my knowledge of seafaring specifically as a trainee Deck Officer.

Registered Physiotherapist Therapist with 3+ years’ experience across a range of industries including, Physical rehabilitation sectors to enhance client outcomes to return to and maintain work; as well as in aged care to assess and facilitate resident goals to improve quality of life. Highly motivated in mentoring roles with considerable experience in managing and working in a team of allied health professionals to produce positive outcomes and high levels of satisfaction for clients and consumers. Professional Strengths
Excellent spoken and written communication skills, interpret instruction and carry out policies accurately.
Sound clinical reasoning in treatment planning, implementation and monitoring of patients progress. Able to deal with people effectively, tactfully by analyzing problem and providing solution.
Strong leadership quality to lead a team of professionals to identify and solve problems.
Excellent patient service skills and ability to work collaboratively with patients and physio- therapists. Supportive team member, able to work independently, institute creative improvement for better work flow. Computer skills, knowledge/use of physical therapy medical equipment, and terminologies.
Conducting research and survey about current staffing issues in Aged care within Regional and Rural areas and its impact on new care minutes concept of AN-ACC.
Currently overseeing systems and policies with introduction of AN-ACC as part of Healthcare Leadership

Proactive Online Team Leader with extensive experience in setting performance expectations, delegating tasks, and optimizing team productivity. Skilled in maintaining an inclusive culture, enhancing customer experience, and implementing safety procedures. Strong collaborator with a focus on performance improvement, effective problem-solving, and comprehensive team training.Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

I'm a highly motivated person who always strives for the best in any venture. I work hard, and always willing to help. I also have experience in working with different types of people (Personalities/Actions). I Have been tried different types of jobs. Respectful with customers and workmates, also know how to behave and act when any issue happens. I have a good experience with working under the pressure of the busy time. Also, not the type of worker who changes his job repeatedly (Unless a very specific circumstances happens).
I Have a good experience by working in many different places, some of them were only for a short time and didn't need to mention them. However, some for two years or three.
Never fired from any work place. Always leave with an agreement with the owner.

Murray Lees

Summary

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Online Team Leader

Education

Bachelor of Arts - Business Management

Performing Engineering Operations - Aerospace Engineering

Various National 5 Qualifications -

Skills

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Bachelor of Arts - Business Management

Online Team Leader

Performing Engineering Operations - Aerospace Engineering

Various National 5 Qualifications -

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