Murillo ALVES MIRANDA
London,UK
Summary
Multilingual operations and customer service professional fluent in Portuguese, Spanish, French, and English, with over 8 years of experience across education, hospitality, publishing, and facilities management. Proven strengths in team leadership, client relations, and logistics, with both on-site and remote experience. Adaptable, tech-savvy, and solutions-driven with a hands-on leadership style.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Various Freelance Roles
Samedan Ltd / Accommodation & Language School Cons
2024.01 - 2025.07
- Delivered industry research and advertising lead generation for four global pharmaceutical publications
- Provided insights to support business development and strategic client outreach
- Built school partnerships and managed logistical support for student accommodation
- Streamlined remote communications, stock records, and scheduling
Area Supervisor / Manager
The Exclusive Services Group
London
2023.04 - 2023.12
- Left due to family bereavement and temporary relocation to Spain
- Managed 8 school sites and 45 staff; oversaw training, compliance, scheduling, and performance
- Liaised with school leadership and ensured smooth daily operations
Area Manager / Site Manager / Supervisor
KGB Cleaning Co. (Capital Academic School)
London
2020.09 - 2022.12
- Oversaw operations across 7 school sites, managing 40+ staff
- Ensured full compliance with safety regulations and implemented quality control systems
- Delivered process improvements and led site audits and team development
Travelled / Various Temp Roles
Hotel Ibis / Bethnal Student Living
London
2018.12 - 2022.08
Team Leader / Supervisor
Principle Cleaning Services
London
2014.12 - 2018.12
- Coordinated meetings to facilitate communication amongst team members..
- Managed shift schedules for efficient workflow.
- Improved customer satisfaction with proactive handling of complaints and queries.
Education
BA (Hons) - Business & Management
University of Roehampton
London 2016.01 - 2020.01
Smart Technology & IT Digital Bootcamps - undefined
JustIT
LondonAdvanced French - undefined
Alliance Française
2011.01 - 2014.01
Customer Service & Sales Training - undefined
2010.01 - 2011.01
IT & Computing - Windows, Word, Excel, PowerPoint, Internet
2009.01 - 2010.01
Languages
English
Fluent
Spanish
Fluent
French
Fluent
Portuguese
Native
Romanian
Elementary
Russian
Beginner
Timeline
Various Freelance Roles
Samedan Ltd / Accommodation & Language School Cons
2024.01 - 2025.07
Area Supervisor / Manager
The Exclusive Services Group
2023.04 - 2023.12
Area Manager / Site Manager / Supervisor
KGB Cleaning Co. (Capital Academic School)
2020.09 - 2022.12
Travelled / Various Temp Roles
Hotel Ibis / Bethnal Student Living
2018.12 - 2022.08
BA (Hons) - Business & Management
University of Roehampton
2016.01 - 2020.01
Team Leader / Supervisor
Principle Cleaning Services
2014.12 - 2018.12
Advanced French - undefined
Alliance Française
2011.01 - 2014.01
Customer Service & Sales Training - undefined
2010.01 - 2011.01
IT & Computing - Windows, Word, Excel, PowerPoint, Internet
2009.01 - 2010.01
Smart Technology & IT Digital Bootcamps - undefined
JustIT