Murillo ALVES MIRANDA
London,UK
Summary
Multilingual operations and customer service professional fluent in Portuguese, Spanish, French, and English, with over 8 years of experience across education, hospitality, publishing, and facilities management. Proven strengths in team leadership, client relations, and logistics, with both on-site and remote experience. Adaptable, tech-savvy, and solutions-driven with a hands-on leadership style.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Various Freelance Roles
Samedan Ltd / Accommodation & Language School Cons
01.2024 - 07.2025
- Delivered industry research and advertising lead generation for four global pharmaceutical publications
- Provided insights to support business development and strategic client outreach
- Built school partnerships and managed logistical support for student accommodation
- Streamlined remote communications, stock records, and scheduling
Area Supervisor / Manager
The Exclusive Services Group
London
04.2023 - 12.2023
- Left due to family bereavement and temporary relocation to Spain
- Managed 8 school sites and 45 staff; oversaw training, compliance, scheduling, and performance
- Liaised with school leadership and ensured smooth daily operations
Area Manager / Site Manager / Supervisor
KGB Cleaning Co. (Capital Academic School)
London
09.2020 - 12.2022
- Oversaw operations across 7 school sites, managing 40+ staff
- Ensured full compliance with safety regulations and implemented quality control systems
- Delivered process improvements and led site audits and team development
Travelled / Various Temp Roles
Hotel Ibis / Bethnal Student Living
London
12.2018 - 08.2022
Team Leader / Supervisor
Principle Cleaning Services
London
12.2014 - 12.2018
- Coordinated meetings to facilitate communication amongst team members..
- Managed shift schedules for efficient workflow.
- Improved customer satisfaction with proactive handling of complaints and queries.
Education
BA (Hons) - Business & Management
University of Roehampton
London 01.2016 - 01.2020
Smart Technology & IT Digital Bootcamps - undefined
JustIT
LondonAdvanced French - undefined
Alliance Française
01.2011 - 01.2014
Customer Service & Sales Training - undefined
01.2010 - 01.2011
IT & Computing - Windows, Word, Excel, PowerPoint, Internet
01.2009 - 01.2010
Languages
English
Fluent
Spanish
Fluent
French
Fluent
Portuguese
Native
Romanian
Elementary
Russian
Beginner
Timeline
Various Freelance Roles
Samedan Ltd / Accommodation & Language School Cons
01.2024 - 07.2025
Area Supervisor / Manager
The Exclusive Services Group
04.2023 - 12.2023
Area Manager / Site Manager / Supervisor
KGB Cleaning Co. (Capital Academic School)
09.2020 - 12.2022
Travelled / Various Temp Roles
Hotel Ibis / Bethnal Student Living
12.2018 - 08.2022
BA (Hons) - Business & Management
University of Roehampton
01.2016 - 01.2020
Team Leader / Supervisor
Principle Cleaning Services
12.2014 - 12.2018
Advanced French - undefined
Alliance Française
01.2011 - 01.2014
Customer Service & Sales Training - undefined
01.2010 - 01.2011
IT & Computing - Windows, Word, Excel, PowerPoint, Internet
01.2009 - 01.2010
Smart Technology & IT Digital Bootcamps - undefined
JustIT
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