Muraleetharan Janushon
Newhaven,East Sussex
Summary
Client-focused financial services professional with 3+ years’ experience in compliance, onboarding, and risk management at American Express. Recognized for leading complex client cases, delivering 100% compliance accuracy, and driving process improvements that enhanced customer journeys. Skilled in stakeholder engagement, project delivery, and regulatory compliance, with strong technical expertise in MS Office and financial analysis tools. Fluent in English and Tamil, with proven ability to influence, mentor, and present to senior stakeholders.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
KYC analyst in Merchant
American Express
05.2025 - 09.2025
- Supported remediation of Merchant accounts to align with KYC/AML compliance standards.
- Conducted thorough due diligence by reviewing identity documents and financial information.
- Adapted to diverse cases, addressing various customer and regulatory requirements.
- Liaised with Merchants and Client relationship manager to gather missing documentation and rectify discrepancies.
- Reviewed and verified customer documentation to maintain data accuracy and integrity within the KYC system
Future Talent Programme 2025
American Express
01.2025 - 09.2025
- Selected in the top 10% of employees for the prestigious Future Talent Program, recognising high performance and potential.
- Partnered with a cross-functional team to design a Health Risk Dashboard for KYC/AML operations, improving risk visibility for VP-level leadership.
- Delivered a final presentation to VPs and senior managers, producing executive-level decks that supported decision-making and showcased project outcomes.
- Developed key professional skills through structured learning and practical application, including project management, stakeholder engagement, and executive communication.
- Enhanced technical expertise in Power BI while strengthening self-development, adaptability, and growth mindset in a high-profile programme
Credit specialist
American Express
01.2023 - 04.2025
- Consistently ranked as top performer, achieving high compliance and quality audit results.
- Handled over 50 to 70 sensitive customer cases weekly, delivering tailored financial solutions.
- Maintained 100% compliance accuracy across case documentation and regulatory audits.
- Achieved over 95% customer satisfaction by managing service recovery calls and resolving escalated cases.
- Provided support for sensitive card member cases during peak demand periods.
- Trained and mentored new team members in compliance processes and customer engagement.
- Collaborated with colleagues to enhance Income & Expenditure form for improved affordability assessments.
Junior Finance Analyst
Ashtons Limited
09.2022 - 11.2022
- Supported financial reporting processes including monthly, quarterly, and annual reports.
- Conducted financial ratio analysis and provided insights for performance improvement.
- Monitored financial performance metrics and identified areas for improvement.
- Ensured compliance with regulatory requirements through accurate data submissions.
- Assisted in budgeting and forecasting activities to ensure financial accuracy.
Consultant
A-Plan Insurance
01.2022 - 08.2022
- Managed policy lifecycle, including renewals, amendments, and claims.
- Built and maintained relationships with brokers, underwriters, and clients.
- Developed tailored insurance solutions to meet client needs and expectations.
- Handled documentation and ensured accurate policy processing across systems.
- Demonstrated strong attention to detail and customer-focused service delivery.
Education
Master of Science - Finance and Risk Management
University of Brighton
09.2020 - 08.2022
Bachelor’s of Science - Finance and Investment
University of Brighton
Subsidiary Diploma - Business, Informatics and Personal Finance
Sussex Downs College
09.2015 - 08.2017
Skills
- Data analysis proficiency
- Relationship Management
- Regulatory compliance
- Microsoft Office proficiency
- Financial software fluency
- Communication proficiency
- Resilience under pressure
- Customer Service
- Interpersonal communication
- Strategic planning
- Analytical
- Risk Assessment
References
References available upon request.
Volunteering
- Actively support students and early-career professionals by providing career guidance, CV feedback, and interview preparation.
- Mentor individuals interested in finance, compliance, and risk, sharing practical industry knowledge and insights.
- Recognized for strong communication skills and the ability to inspire confidence through mentoring and knowledge-sharing.
Timeline
KYC analyst in Merchant
American Express
05.2025 - 09.2025
Future Talent Programme 2025
American Express
01.2025 - 09.2025
Credit specialist
American Express
01.2023 - 04.2025
Junior Finance Analyst
Ashtons Limited
09.2022 - 11.2022
Consultant
A-Plan Insurance
01.2022 - 08.2022
Master of Science - Finance and Risk Management
University of Brighton
09.2020 - 08.2022
Subsidiary Diploma - Business, Informatics and Personal Finance
Sussex Downs College
09.2015 - 08.2017
Bachelor’s of Science - Finance and Investment
University of Brighton