Murad Ahmed

Nottingham,Nottinghamshire

Overview

years of post-secondary education

Work history

Call centre agent

Answer4u

Nottingham, Nottinghamshire

11.2022 - 03.2023

Maintained accurate knowledge of current services to provide informative customer advice.
Increased client retention by building instant rapport and establishing customer trust.
Recommended call routing strategies, reducing average on-hold times.
Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Handled high call volumes with accuracy and efficiency for optimum productivity.

Education

GCSEs - Maths

Nottingham Academy

Nottingham

09.2019 - 06.2022

Skills

Service knowledge
Good attention to detail
Good flexibility and open to change
Sensitivity and understanding of others

Good communication and listening skills
Patient and resilient in tough situations
Able to work with others as well as independently

Languages

Arabic

Intermediate

English

Fluent

Experience

During the summer of 2023, I had partaken in an internship with BP in Sunbury, London. Throughout the week I was able to speak to many employees from all areas of the company, in particular employees who specialised in the finance department. Learning about their role in such a large international company is one of many factors I have decided to go into finance. Their role involves skills such as critical thinking, problem solving and an aptitude for numbers which is why finance is an appropriate career for me, having already obtained these skills throughout my lifetime.

Timeline