Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Mukti Mathapati

Mukti Mathapati

Summary

Motivated and detail-oriented individual with strong foundation in computer science and data analysis. Knowledgeable about developing and implementing technical solutions and familiar with analysing data and identifying trends. Looking to leverage skills and passion in IT related role. Having strong organisational skills enables to achieve company goals through exceptional planning and prioritisation.

Overview

2
2
years of professional experience
1
1
Certification

Work history

IT Analyst

Amdocs India
04.2010 - 10.2011
  • Complete daily, weekly & monthly checks and issues monitoring on management of customer billing process life cycle.
  • Log and own problems encountered directly or reported by the customer to the support team.
  • Reduced issue resolution times by creating support technical documentation and knowledge base articles.
  • Reviewed existing Billing process and internal processes, collected and analysed data to identify improvement areas.
  • Oversaw daily operations to achieve high productivity levels.
  • Consistently arrived at work on time and ready to start immediately.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Investigated job failures in billing process cycle and escalated to related team to determine necessary corrections in future iterations
  • Participated in system upgrades and migrations processes, achieving seamless transitions and minimal disruptions.


JOUNIER SYSTEM ADMIN

ASHA SHARES AND INVESTMENTS INDIA
10.2009 - 04.2010
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
  • Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
  • Established and maintained documentation for system configurations for accuracy and accessibility.
  • Investigated problems with hardware and software to trace faults.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Backed up data daily to prevent undue information loss;
  • Configured, tested and maintained network equipment.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Oversaw hardware and software installations, upgrades and configurations.

Education

Master Of Computer Application -

Pune University, Inter College
06.2024 - 05.2013

Bachelors of Computer Application -

Pune University
India

Skills

  • Microsoft operating systems
  • Process development
  • Web-based reporting tools
  • Solution oriented
  • Script development
  • Operations analysis
  • Application support
  • Active listening
  • End-user training


Certification

  • Pursuing bootcamp in cyber security with althausdigital training.(17 Jan-26 Mar)
  • Completed IT support bootcamp with Firebrand Training.
  • Certified ComTIA+ on 16 Apr, 2023.
  • Microsoft Certified Azure Fundamentals AZ-900 12 Feb,2023 (Certification No- I607-5506).

Timeline

Master Of Computer Application -

Pune University, Inter College
06.2024 - 05.2013

IT Analyst

Amdocs India
04.2010 - 10.2011

JOUNIER SYSTEM ADMIN

ASHA SHARES AND INVESTMENTS INDIA
10.2009 - 04.2010

Bachelors of Computer Application -

Pune University

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