SANDRA MATIKA
London
Summary
Innovative IT analyst with track record of identifying and evaluating new technologies and tools to improve business processes. Skilled in troubleshooting technical problems in systems and applications and implementing solutions. Demonstrates talent for communicating with stakeholders clearly and concisely.
Overview
15
15
years of professional experience
Work history
IT Analyst
Dell Technologies
London
06.2022 - Current
- Maintained inventory of lab equipment, PCs and software applications for tracking.
- Answered user queries regarding computer hardware and software operation.
- Installed and configured hardware and software components.
- Monitored LAN and WAN network systems to detect problems and performance degradation.
- Troubleshot and debugged IT systems for error-free functionality and end-user satisfaction.
- Reduced issue resolution times by creating support technical documentation and knowledge base articles.
- Worked with project teams to guarantee solutions developed met acceptance criteria.
- Undertook scheduled maintenance upgrades to improve systems efficiency.
- Facilitated timely resolution of complex IT issues by managing escalation to third line support teams.
- Set up new user accounts and profiles and handled password issues.
Facilities Manager
Dell Technologies
01.2017 - 06.2022
- Leads team of 10 administrative and technical resources - Responsible for facilities compliance and safety of 1200 Dell employees - Programme manages the delivery of facility services from development through implementation - Ensures that policies and procedures align with global strategy - Analyses client requirements to develop bespoke services and projects to bridge operational gaps - Collaborates with business partners to deliver services, as required - Acts as lead for transformational facilities and technical programmes requiring an interface and co- ordination across multi-disciplinary teams - Providing administrative support to the client and business partners including Steering Committee presentation, Supplier Management and CRC meter reading and Vendor & Partner KPI reporting - Addresses client concerns, resolving them promptly, ensuring and positive engagement - Ultimately responsible for delivering an excellent service supprted by high level customer service ratings
- Acted as first point of contact for facilities enquiries - Managed Enquiries Helpdesk - Supported the Facilities Management team by conducting site visits and inspections inclusive of compliance checks, data verification and security reviews - Identified and resolved common incidents such as adverse possessions and security breaches - Managed portfolio of access control systems, regularly reviewing and approving access requests and executing risk assessments - Reviewed statutory compliance systems including examining and revising PPM documentation - Provided administrative support to the client including report and presentation development, Supplier
- Management, CRC meter reading, KPI reporting.
Facilities Portfolio Co-ordinator
BNP Paribas
04.2016 - 12.2016
- Executed administrative duties - Ensured facilities were maintained and working environment was secure - Enabled all resources to adhere to health and safety guidelines - Addressed customer enquiries via Helpdesk - Informed branches of relevant facilities financial information.
Facilities Portfolio Co-ordinator
Capita Property & Infrastructure
London
01.2014 - 04.2016
- Acted as first point of contact for facilities enquiries - Managed Enquiries Helpdesk - Supported the Facilities Management team by conducting site visits and inspections inclusive of compliance checks, data verification and security reviews - Identified and resolved common incidents such as adverse possessions and security breaches - Managed portfolio of access control systems, regularly reviewing and approving access requests and executing risk assessments - Reviewed statutory compliance systems including examining and revising PPM documentation - Provided administrative support to the client including report and presentation development
- Supplier Management, CRC meter reading, KPI reporting
- Reviewed customer feedback, taking positive steps to address concerns - Liaised with customers to develop customer relationships - Ensured all work was compliant with both internal and external audit requirements - Managed client budgets in conjunction with Supplier Management contractual obligations - Processed invoices - Balanced customer accounts.
Facilities Portfolio Co-ordinator/Account Manager
Adecco Group UK
06.2010 - 01.2014
Facilities Assistant
Bank of Ireland/First Rate
06.2008 - 05.2010
Skills
- CORE SKILLS:
- People Leadership & Strategy
- Project Management
- IOSH Qualified
- Relationship Management
- Communication Skills
- Financial Management
- Microsoft operating systems
- IT infrastructure knowledge
- IT control testing
- Windows computing
- System configuration
- Tools customization
- Business planning
- Scope and project definition
Accomplishments
- Accomplished IOSH qualifiedfacilities professional offeringover 11 years of experience in theprivate sector
- Leading anddelivering large scaleprogrammes and responsible forefficient daily operationsincluding delivery of services
- Extensive leadership skills;managing a team of 10 resources
- Expert communicator at allorganisational levels
- ACHIEVEMENTS- Developed a gatekeepersystem which would enablemanagement of vendor accessto 50 client sites- Established a Preventative
- Maintenance plan 100 tenantedproperties which resulted inincreased revenue
Timeline
IT Analyst
Dell Technologies
06.2022 - Current
Facilities Manager
Dell Technologies
01.2017 - 06.2022
Facilities Portfolio Co-ordinator
BNP Paribas
04.2016 - 12.2016
Facilities Portfolio Co-ordinator
Capita Property & Infrastructure
01.2014 - 04.2016
Facilities Portfolio Co-ordinator/Account Manager
Adecco Group UK
06.2010 - 01.2014
Facilities Assistant
Bank of Ireland/First Rate
06.2008 - 05.2010
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