Mukta Khanna
Uxbridge
Summary
Accomplished professional with extensive expertise in office administration and administrative support, excelling in sales support and order processing. Demonstrates proficiency in customer service, data entry, and database management, with a strong focus on document control and record keeping. Skilled in email and calendar coordination, report preparation using advanced Microsoft Excel techniques, and invoice processing. Adept at inventory tracking, vendor coordination, and complaint resolution. Committed to providing exceptional operations support while utilising teaching resources effectively and maintaining sensitivity towards special needs.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Learning Support Assistant (LSA) / Administrative Support
Multiple Schools
2023.05 - 2026.03
- Provide daily administrative and classroom support to teachers and school staff.
- Maintain accurate student records, reports, and documentation in compliance with safeguarding policies.
- Coordinate communication between teachers, therapists, and parents regarding student progress.
- Assist with preparation of reports, schedules, and Individual Education Plans (IEPs). 99% of reports and schedules on time delivered to the academy.
- Support efficient classroom and administrative operations through organised documentation and coordination.
Senior Lead Customer Operations / Sales Support Specialist
Orchid Global Sourcing Ltd.
2020.03 - 2023.05
- Managed end-to-end order processing and sales support operations for international customers.
- Prepared quotations, order confirmations, and sales documentation for clients.
- Responded to customer enquiries through email and phone, ensuring timely issue resolution.
- Coordinated with logistics, procurement, and internal teams to manage order fulfilment.
- Maintained customer databases and order records ensuring accuracy and compliance.
- Managed over 20 calls per day to help increase sales by 10% and qualification of sales by 15%
- Generated inventory and operational reports using Excel for management review.
- Resolved customer complaints and maintained strong client relationships.
- Organised client meetings, documentation, and site visit logistics.
Back Office Administrator
Central Board of Irrigation & Power (CBIP)
2009.09 - 2010.03
- Provided administrative and operational support to internal departments.
- Prepared monthly financial and expenditure reports for senior management.
- Processed and verified employee expense claims and payment records.
- Assisted with vendor sourcing, procurement coordination, and office supply management.
- Maintained organised office records, documents, and reporting systems.
Education
Bachelor of Engineering (B.E.) - Electronics & Telecommunications
Skills
- Office Administration
- Administrative Support
- Sales Support & Order Processing
- Customer Service & Query Handling
- Data Entry & Database Management
- Document Control & Record Keeping
- Email & Calendar Coordination
- Report Preparation (Excel)
- Invoice & Payment Processing
- Inventory Tracking
- Vendor Coordination
- Complaint Resolution
- Operations Support
- Microsoft Excel (Advanced)
- MS Word PowerPoint Outlook
- Microsoft Excel (Advanced – Reporting, Data Management)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Teaching resources utilisation
- Sensitivity towards special needs
Certification
- DBS Certified
- Fire & Safety Training certified.
Additional information
- Eligible to work in the United Kingdom
- Strong organisational and communication skills
- Experienced in handling confidential data and documentation
Timeline
Learning Support Assistant (LSA) / Administrative Support
Multiple Schools
2023.05 - 2026.03
Senior Lead Customer Operations / Sales Support Specialist
Orchid Global Sourcing Ltd.
2020.03 - 2023.05
Back Office Administrator
Central Board of Irrigation & Power (CBIP)
2009.09 - 2010.03