Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Mukesh Chandarana

Kenton,Harrow

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

44
44
years of professional experience
4
4
years of post-secondary education

Work History

Sales Consultant

ABRA Whole Sale LTD
London, Middlesex
09.2022 - 02.2023
  • Increased revenue through upselling and consistent contract renewals.
  • Successfully lounged the retail Symbol group .
  • Achieved the companies objective to sign up individual operators to join the group .
  • Followed-up on prospective business opportunities and new clients to retain and expand client base.
  • Researched new niche markets to unearth new business opportunities.

Senior Sales Executive

Bestway Wholesale Ltd
London, Middlesex
06.2009 - 08.2022
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
  • Directed corporate training, coaching and upskilling of many new employees, improving team revenue potential.
  • Established £ 2M in new business within first 12 months.
  • Expertly negotiated contracts and packages to optimise yields.
  • Boosted profitability by launching multiple marketing initiatives based on proven strategies.
  • Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
  • Analysed critical market trends to devise marketing and sales methods, targeting department shortfalls.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Followed-up on prospective business opportunities and new clients to retain and expand client base.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Leveraged skills in industry networking and business relationship-building to develop profitable client base.

Sales Manager

Kohilic Brands UK ltd
Stanmore, Harrow
01.2007 - 06.2009
  • Created and directed sales team training and development programmes.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Increased year-on-year sales by 20%, implementing strategic business growth and retention initiatives.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Identified and qualified new sales prospects to continually meet targets.

Senior Sales Executive

Premier Whole sale
Watford, Hertfordshire
04.2004 - 05.2007
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
  • Help the company set up a new retail club ( AM to PM ).
  • Established / recruited 110 in depended operators to join the AM-PM Brand in the first 18 months
  • Expertly negotiated contracts and packages to optimise yields.

Restaurant Manager

Sapphire group of restaurant / pubs
Edgware, Barnet
07.1998 - 02.2005
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.

Retail Store Manager

Londis and Cost cutters
Hampstead, Camden
08.1979 - 02.1998
  • Diplomatically managed multiple commitments towards customers, staff and operations through communication and team working .
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Harnessed and developed talent in over 50 employees by generating excellent training opportunities.
  • Led and managed thriving team of 55 for 9 years
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Consistently achieved 9% sales growth against 6 monthly company targets through multiple actions .
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
  • Ensured timely opening and closing of store 7 days a week.
  • Closely monitored competitor activity to achieve target and maintain market leadership.

Education

Higher National Diploma - business

HND Business and Accounting, London
06.1977 - 06.1979

A-Levels - General

Harrow Independent College, Harrow
09.1975 - 06.1977

Skills

  • New business generation
  • Product demonstrations
  • Sales Cloud proficiency
  • Sales closing techniques
  • Payment processing
  • Product and service knowledge
  • Sales call strategy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sales Consultant - ABRA Whole Sale LTD
09.2022 - 02.2023
Senior Sales Executive - Bestway Wholesale Ltd
06.2009 - 08.2022
Sales Manager - Kohilic Brands UK ltd
01.2007 - 06.2009
Senior Sales Executive - Premier Whole sale
04.2004 - 05.2007
Restaurant Manager - Sapphire group of restaurant / pubs
07.1998 - 02.2005
Retail Store Manager - Londis and Cost cutters
08.1979 - 02.1998
HND Business and Accounting - Higher National Diploma, business
06.1977 - 06.1979
Harrow Independent College - A-Levels, General
09.1975 - 06.1977
Mukesh Chandarana