Mujahid Muhammad
Birmingham,Westmidlands
Summary
Adaptable and detail-oriented professional with strong communication skills and a proven ability to solve problems effectively. A dedicated team player committed to achieving excellence in all tasks undertaken and seeking opportunities to leverage these skills in a dynamic work environment, contributing to organisational success.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Assisted travel team leader
Aviation recruitment
Birmingham airport, westmidlands
10.2024 - Current
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Supported team by demonstrating respect and willingness to help.
- Ensured Passenger Satisfaction
Airport security
Aviation Recruitment
Birmingham Airport, WestMidlands
03.2024 - Current
- Ensured Passengers were adhering to airport policies
- Ensured passengers had a smooth transition through security
- Communicating airport rules and regulations
- Ensuring a fast and easy security process for passengers
Team Member
Burger King
Birmingham, Westmidlands
04.2022 - 11.2022
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service
- Worked collaboratively to complete daily operational tasks against team targets
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation
- Took orders and made suggestions to guest tastes and preferences
Passenger Service Agent
Aviation Recruitment
Birmingham, Westmidlands
11.2021 - 05.2022
- Answered questions about ticket fares, departure and arrival times and expected travel durations
- Delivered exceptional customer care, making passengers feel welcome and secure across airport sites
- Carefully stopped at designated locations to pick up or set down passengers, ensuring passengers had safely alighted before continuing
- Safeguarded wheelchairs and other mobility aids, stowing safely and returning to passengers at destinations
- Checked boarding passes against reservations and flight records to verify accuracy
Education
Undergraduate Degree - Law, GCSEs, A levels
Birmingham City University
Birmingham, BIR 04.2023 - 11.2023
Skills
- Adaptable
- Detail-orientated
- Strong communication skills
- Problem-solving
- Team player
Timeline
Assisted travel team leader
Aviation recruitment
10.2024 - Current
Airport security
Aviation Recruitment
03.2024 - Current
Undergraduate Degree - Law, GCSEs, A levels
Birmingham City University
04.2023 - 11.2023
Team Member
Burger King
04.2022 - 11.2022
Passenger Service Agent
Aviation Recruitment
11.2021 - 05.2022
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