MUJAHID ALOM
London,City of London
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Energetic employee well-versed in strong communication and organisation skills.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Willing to take on greater responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work history
Head Waiter
Gandhi Restaurant
London, Essex
11.2022 - Current
- Delivered quality service by providing warm and welcoming environment.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Encouraged repeat business by presenting clean and welcoming dining environment.
Supervisor
Ever Brite Cleaning Company
London, Essex
03.2023 - Current
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Acted as point of contact and motivation for employees.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Waiter
The Bekash Indian Restaurent
London, Essex
06.2022 - 11.2022
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Waiter
Marco Polo Indian Cuisine
London, Essex
01.2022 - 06.2022
- Attended to customer's needs proactively for first-class waiting service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Retail Outlet Manager
Mithai
Sylhet
08.2020 - 07.2021
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Greeted new customers, answered initial questions
- Anticipated and addressed guests' service needs.
- Answered phones politely and promptly while accurately recording and confirming reservations
- Organised a good communication Team
Education
Bachelor of Business Administration - Global Business Management
Coventry University
London2022
A-Levels - Science
Sylhet Central College
Sylhet , Bangladesh2019
GCSEs - Science
Japan Bangladesh Friendship School
Sylhet , Bangladesh2017
Skills
- Knowledge
- Sales
- Customer relations
- Confident communicator
- Customer service
- Complaint management
- Sales techniques
- Business development
- Online sales
- Food Service
- Wine Service
- Bar Service
- Spirits, wine and food service
- Wine pairings
- Taking Drinks & Food order
- Extensive hospitality
- Team supervision
- Motivational communication
- Operations management
- Motivated
Languages
English, Hindi, Bengali
Native language
Timeline
Supervisor
Ever Brite Cleaning Company
03.2023 - Current
Head Waiter
Gandhi Restaurant
11.2022 - Current
Waiter
The Bekash Indian Restaurent
06.2022 - 11.2022
Waiter
Marco Polo Indian Cuisine
01.2022 - 06.2022
Retail Outlet Manager
Mithai
08.2020 - 07.2021
Bachelor of Business Administration - Global Business Management
Coventry University
A-Levels - Science
Sylhet Central College
GCSEs - Science
Japan Bangladesh Friendship School
Similar Profiles
DAVID GADIDAVID GADI
Kitchen Helper at GANDHI RESTAURANTKitchen Helper at GANDHI RESTAURANT
Dr. K. MadhuriDr. K. Madhuri
Assistant Professor (Selection Grade) at Mahatma Gandhi UniversityAssistant Professor (Selection Grade) at Mahatma Gandhi University
Dr. Sreeranjini Nandakumar MenonDr. Sreeranjini Nandakumar Menon
Tutor, Department of Anatomy at MAHATMA GANDHI MISSION's Medical CollegeTutor, Department of Anatomy at MAHATMA GANDHI MISSION's Medical College
Tsedenya TafesseTsedenya Tafesse
Water Resource Expert at Nestle watersWater Resource Expert at Nestle waters
Nancy EnriquezNancy Enriquez
Makeup artist at YSLMakeup artist at YSL