Muhammed Owais Ismail
Leicester,Leicestershire
Summary
A hardworking and reliable individual seeking a role where i can apply my IT knowledge, business understanding, and customer service experience. Using technology to improve processes and solve practical problems is something I really do enjoy. I am adaptable, eager to learn, and focused on developing technical and professional skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Crew member
Wingstop
2025.12 - Current
- Maintain immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Provide personalised customer service fostering loyalty amongst clients.
- Handle high pressure situations calmly providing solutions promptly.
- Train in food safety and hygiene practices.
- Attend to customers with friendly and accurate service.
- Serve high volumes of guests in fast-paced service environments with exceptional customer care.
- Act as team player by helping colleagues finish their tasks.
- Maintain clean and sanitary food preparation areas and equipment.
- Operate point of sale equipment to take payments and process orders.
Christmas Temporary Retail Assistant
Tesco Extra
Leicester, Leicestershire
2025.11 - 2025.12
- Stocked shelves efficiently during peak periods.
- Assisted customers in locating products and addressing queries.
- Collaborated with team members to maintain smooth store operations at busy times.
- Ensured shelves were attractively presented and items easily accessible.
Front of House and Kitchen Staff
Uncle J's Restaurant
Leicester, Leicestershire
2024.08 - 2025.01
- Prepared beverages and packed customer orders efficiently.
- Processed transactions and assisted customers dining in.
- Supported stock management and maintained cleanliness throughout the establishment.
- I had also previously gained similar work experience in two additional takeaway restaurants, building skills in customer service and kitchen operations.
Education
GCSEs - 7 GCSE's including Maths (5) and English (4)
Crown Hills Community College.
Leicester 2017.09 - 2022.07
Btec - ICT and Business
Wyggeston And Queen Elizabeth College
Leicester 2022.08 - 2024.07
Skills
Numeracy- Accurately handle payments and change, developed through front-of house experience
Problem solving- Able to stay calm under pressure and find quick solutions in fast paced work environments
Time management - Developed through reducing customer wait times and ensuring hot food is served promptly
Communication- Confident dealing with customers in person and over the phone, managing enquiries and complaints professionally
Customer Service- Committed to ensuring a positive experience for all customers, both in store and over the phone
IT- Competent with Microsoft Word, Excel, Adobe Photoshop, and other applications from BTEC ICT studies
Business- Understanding of how businesses target audiences and market products, gained through BTEC Business studies
Multitasking- Developed through managing multiple responsibilities, such as taking orders, assisting customers, and helping in the kitchen
Reliability- Consistently punctual and dependable, with a strong sense of responsibility and teamwork
Affiliations
- I enjoy staying active by going to the gym and maintaining a healthy lifestyle,I also value spending quality time with friends and family, often socialising on the weekends.
References
References available upon request.
Timeline
Crew member
Wingstop
2025.12 - Current
Christmas Temporary Retail Assistant
Tesco Extra
2025.11 - 2025.12
Front of House and Kitchen Staff
Uncle J's Restaurant
2024.08 - 2025.01
Btec - ICT and Business
Wyggeston And Queen Elizabeth College
2022.08 - 2024.07
GCSEs - 7 GCSE's including Maths (5) and English (4)
Crown Hills Community College.
2017.09 - 2022.07