Muhammad Salal Shah
Staines-upon-Thames,Spelthorne
Summary
Motivated hospitality professional with a strong record in enhancing customer experiences and driving revenue growth. Expertise spans luxury and high-volume settings, including premium automotive brands and upscale food service chains. Proficient in customer service, sales performance, and team collaboration, with a proven ability to adapt to various roles and environments. Recognised for fostering client relationships, improving operational efficiency, and supporting multi-store success in competitive markets.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Graduate Sales & Management Trainee
Enterprise Rent a Car / Exotic Car Collection
Heathrow , London
2024.08 - 2025.09
- Oversaw management of over 3,000 vehicles at London's largest airport branch.
- Generated additional protection revenue exceeding £20,000 through outstanding sales performance.
- Achieved multiple Elite Club awards for exceptional sales and customer service excellence.
- Adapted to flexible working hours, including nights, weekends, and bank holidays.
Part Time Sales & Management Intern
Exotic Car Collection by Enterprise Mobility
London, Hillingdon
2022.06 - 2024.09
- Achieved 95% ESQi (service score) in one month and maintained consistent 93% over three months, underscoring dedication to exceptional customer satisfaction.
- Managed 155 successful vehicle upgrades in three months, ensuring each upgrade aligned with client's preferences and added value, contributing to revenue growth.
- Identified strategic areas for improvement, resulting in 24% growth in Income Per Car (IPC) during FY23.
High Performance Shift Manager (HIPO)
Wingstop (Lemon Pepper Holdings)
Staines-upon-Thames, Spelthorne
2022.10 - 2024.06
- Utilized customer-focused insights to drive sales growth and exceed performance expectations in dynamic retail conditions.
- Actively participated in customer service training and workshops, improving client satisfaction and building long-term relationships. Collaborated with marketing to launch promotions, driving increased footfall during off-peak times.
Crew member
Five Guys Inc
Walton on Thames, Surrey
2024.11 - 2025.01
- Worked as a Fast Crew Member at Five Guys, contributed to driving store revenue growth by delivering excellent customer service, maintaining operational efficiency, and ensuring high product quality.
- Beyond home store, supported the district by assisting in three additional locations, helping improve performance, consistency, and customer satisfaction across the area."
Education
Bachelor of Science - BSc Management with Digital Innovation (YEAR IN BUSINESS)
Royal Holloway, University of London.
Egham, Surrey 2021.08 - 2025.06
Diploma of Higher Education - International Foundation Year
The Millennium Universal College (NCC EDUCATION)
Karachi, Pakistan 2020.01 - 2021.08
Skills
- Critical thinking capability
- HR systems knowledge
- Conflict mediation
- Decisive decision-making
- CRM software utilisation
- IT infrastructure understanding
- Influential networking
Custom
- Available upon request / https://www.linkedin.com/in/muhammad-salal-shah-198a3b220
Timeline
Crew member
Five Guys Inc
2024.11 - 2025.01
Graduate Sales & Management Trainee
Enterprise Rent a Car / Exotic Car Collection
2024.08 - 2025.09
High Performance Shift Manager (HIPO)
Wingstop (Lemon Pepper Holdings)
2022.10 - 2024.06
Part Time Sales & Management Intern
Exotic Car Collection by Enterprise Mobility
2022.06 - 2024.09
Bachelor of Science - BSc Management with Digital Innovation (YEAR IN BUSINESS)
Royal Holloway, University of London.
2021.08 - 2025.06
Diploma of Higher Education - International Foundation Year
The Millennium Universal College (NCC EDUCATION)
2020.01 - 2021.08