Muhammad Khurram Irfan
Barking,England
Summary
Detail-oriented professional with expertise in reservations systems and inventory management, ensuring efficient room allocation and seamless payment processing. Demonstrates a strong understanding of inventory control basics and local attractions, enhancing guest experiences. Committed to leveraging skills in hospitality to optimise operational efficiency and guest satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Hotel receptionist
Silk House Hotel Ltd.
Barking, England
01.2023 - Current
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Greeted guests warmly upon arrival, creating a positive first impression of the organization..
- Coordinated with maintenance staff to ensure cleanliness and hygiene standards.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry.
- Monitored visitor access meticulously, enhancing security within premises.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Increased sales by 10%
- Ensured guest comfort with prompt attention to their needs and requests.
- Managed room availability charts to ensure zero overbooking.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
Education
Bachelor of Science - Software Engineering
National University Of Modern Languages
Pakistan 02.2016 - 06.2020
Skills
- Reservations systems knowledge
- Inventory control basics
- Room allocation efficiency
- Knowledge of local attractions
- Payment Processing
- Inventory management
- Problem-Solving
Languages
English
Upper intermediate
Urdu
Fluent
Punjabi
Fluent
Hindi
Advanced
Timeline
Hotel receptionist
Silk House Hotel Ltd.
01.2023 - Current
Bachelor of Science - Software Engineering
National University Of Modern Languages
02.2016 - 06.2020
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