MUHAMMAD AIZAZ KHAN
Sheffield,United Kingdom
Summary
Accomplished law student, currently pursuing an LLM at the University of Sheffield. Authorized for 20-hour work weeks on a student visa, free from Wednesday to Sunday, all day. Energetic Host with experience enhancing customer experiences. Courteous and friendly when greeting guests, constantly finding ways to exceed expectations with personalized service. Looking for a customer service role.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant host
Shinwari Cuisine
Sheffield, South Yorkshire
2023.11 - 2024.02
- Greeted guests and escorted to tables, minimising wait times.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
- Reported customer feedback to management to improve food and service.
- Increased average transaction value by upselling side dishes and desserts.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
CUSTOMER SERVICE REPRESENTATIVE
Outfitters
Peshawar
2022.12 - 2023.07
- Provided outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled a high volume of incoming calls and emails in a timely and efficient manner
- Demonstrated product knowledge to assist customers in making informed purchasing decisions
- Collaborated with cross-functional teams to resolve complex customer issues.
RETAIL SALES ASSOCIATE
Lama Retail
Lahore
2022.02 - 2022.09
- Assisted customers in selecting products, provided product information, and offered recommendations
- Processed transactions accurately and efficiently using point-of-sale systems
- Maintained a clean and organized store environment, including restocking shelves and arranging displays
- Participated in periodic inventory counts and assisted in merchandising activities.
Education
Masters of Law (LLM) - Law
University of Sheffield
Sheffield 2023.09 - 2024.10
Bachelors of Law (LLB) -
UNIVERSITY OF LONDON (distance Learning)
2019.09 - 2022.10
Skills
- Proficient in 7 languages: English, Urdu, Hindi, Pashto, Punjabi, Hindko, and Saraiki
- Excellent customer service and communication skills
- Ability to thrive in a fast-paced environment
- Proficient in cash handling and point-of-sale systems
- Strong attention to cleanliness and hygiene standards
- Team player with a positive and adaptable attitude
- Customer service
- Effective customer upselling
- Rapport building
- Multidisciplinary teamwork
- Social media marketing
- Customer-focused
Timeline
Restaurant host
Shinwari Cuisine
2023.11 - 2024.02
Masters of Law (LLM) - Law
University of Sheffield
2023.09 - 2024.10
CUSTOMER SERVICE REPRESENTATIVE
Outfitters
2022.12 - 2023.07
RETAIL SALES ASSOCIATE
Lama Retail
2022.02 - 2022.09
Bachelors of Law (LLB) -
UNIVERSITY OF LONDON (distance Learning)
2019.09 - 2022.10