MUHAMMAD AIMAN HAFIZ
Kajang
Summary
Dynamic professional with a diverse background in content moderation, operations management, and research assistance. Delivers impactful results by implementing policies, managing workflows, and supervising teams. Eager to leverage a multifaceted skill set to contribute to organisational success.
Overview
8
8
years of professional experience
Work History
Content Moderator
Concentrix Malaysia Sdn. Bhd.
09.2022 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced content moderation workflows through the adoption of innovative technology solutions, improving efficiency and accuracy.
- Manage and monitor performance to meet the targets set by management.
- Led policy revision to reinforce critical updates, ensuring the accuracy of moderated content.
Operation & Production Manager
Narinar Group Sdn. Bhd.
12.2020 - 07.2022
- Manage daily operations to ensure everything runs smoothly, with full efficiency, to retain customer happiness.
- Attend to agents and customers' inquiries on any issues or feedback given.
- Supervise workers' performance daily to achieve daily KPIs.
- Plan, manage, and execute mass production of the company's product range.
- Plan, manage, and execute research projects in accordance with management direction and targets (new product).
- Analyse and prepare reports for the data collected (production, inventory, operation, and product development).
- Attend management meetings to discuss and troubleshoot any problems within the company.
- Revise, enhance, and develop standard operating procedures from time to time in order to adapt to new changes within the company.
Research Assistant
Universiti Kebangsaan Malaysia
08.2019 - 11.2020
- Plan, manage, and execute research projects in accordance with supervisor direction and targets.
- Analyse and prepare reports for the data collected.
- Attend project meetings to discuss and troubleshoot any problems regarding the project.
- Supervise undergraduate students working on the research project.
- Handling of the lab inventory to ensure that all materials and chemicals are available for research purposes.
Farm Manager
MI Ventures Sdn. Bhd.
05.2018 - 07.2019
- Manage farm daily operations to ensure everything runs smoothly, with full efficiency.
- Review and improve existing policies, procedures, and control systems to align with the company's goals.
- Prepare a detailed work plan, schedule, and deadline for each cycle.
- Monitor the quality of the product and the performance of the sections.
- Arrange for the repair and maintenance of farm assets, such as buildings, machinery, equipment, and etc.
- Train and supervise existing or new staff.
- Perform any other tasks and assignments as directed by upper management from time to time.
Quality Control Analyst
Algaetech International Sdn. Bhd.
09.2017 - 02.2018
- Sampling algae culture and analysing the culture quality by checking the cell appearance and density.
- Conducting the inoculation and cultivation of the algae culture for the extraction of astaxanthin.
- Reviewing and extracting information from scientific papers for the product awareness campaign.
- Assisting the sales team in promoting the product during the exhibition.
Education
Bachelor of Science (Hons) - Plant Biotechnology
Universiti Kebangsaan Malaysia
2017
Skills
- Leadership
- Communication
- Team management
- Data Analysis
- Inventory Management
- Negotiation
- Performance monitoring
- Crisis management
- Supervisory
Accomplishments
- Work Award, Awarded as employee of the quarter (Concentrix Malaysia Sdn. Bhd)
- Work Award, Awarded as employee of the month (Concentrix Malaysia Sdn. Bhd)
- Work Award, Awarded as the best manager (Narinar Group Sdn. Bhd.)
- Publication, Undergraduate Research Journal for Biomolecular Sciences and Biotechnology. Title: Cytokinin Treatment Analysis on transgenic Arabidopsis thaliana 35S::ABP57.
Hobbies
- Sports - Running, Badminton and football
References
- Dr. Wan Syaidatul Akma, Lecturer, UKM Bangi, +6019-7911508
- Mr. Navin A/L Perumal, Director, MI Ventures Sdn. Bhd., +6012-2367479
- Ms. Komathi Balasupramaniam, QC Manager, Algaetech International Sdn. Bhd., +6014-9921967
- Mrs. Zawani Mohd Zainuddin, Human Resource, Narinar Group Sdn. Bhd., +6016-3350351
Timeline
Content Moderator
Concentrix Malaysia Sdn. Bhd.
09.2022 - Current
Operation & Production Manager
Narinar Group Sdn. Bhd.
12.2020 - 07.2022
Research Assistant
Universiti Kebangsaan Malaysia
08.2019 - 11.2020
Farm Manager
MI Ventures Sdn. Bhd.
05.2018 - 07.2019
Quality Control Analyst
Algaetech International Sdn. Bhd.
09.2017 - 02.2018
Bachelor of Science (Hons) - Plant Biotechnology
Universiti Kebangsaan Malaysia