Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
References
Generic

Jeremia Lungo

Surrey

Summary

Versatile and adaptable professional with a background in content moderation and a strong foundation in Computing and IT from my current BSc studies. Starting from scratch after relocating from Italy, I've demonstrated resilience and a strong work ethic, quickly advancing my skills to excel in dynamic environments. With growing expertise in managing information technologies and network administration, I bring a detail-oriented approach and am eager to apply my skills across multiple roles. My unique combination of technical knowledge, problem-solving ability, and cultural adaptability makes me an asset to any team.


Overview

11
11
years of professional experience

Work history

Content moderator

TikTok
London
05.2022 - Current
  • Consistently achieving top scores as a moderator, maintaining high accuracy and swift pace while moderating TikTok videos.
  • Reviewed content across social media platforms and online communities, enforcing adherence to guidelines.
  • Maintained platform integrity by quickly addressing threats and harassment in alignment with established protocols.
  • Worked to improve platform safety, collaborating with internal teams to address action plans and ongoing challenges.
  • Safeguarded users with swift and effective removal of offensive or harmful content.

Connection Crew

Construction Crew
London, UK
08.2021 - 05.2022
  • Engaging with diverse individuals in the dynamic environments of music, theatre, and cinematography while serving as a sound, lights, and stage engineer.
  • Contributed to the meticulous design and execution of lighting setups for diverse events as a valued member of the connection crew, ensuring seamless transitions and captivating atmospheres.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Proactively liaising with colleagues and clients to anticipate and resolve issues, ensuring timely organization, impeccable punctuality, presentation, and readiness for every shift. Demonstrating openness to collaboration and adeptly managing tasks independently to ensure successful completion within specified deadlines.

Construction worker

Two Services
London, UK
01.2020 - 07.2021
  • Managing construction sites and overseeing the maintenance of company kitchens.
  • Coordinating the delivery of parts and providing exceptional customer assistance.
  • Worked efficiently to help teams complete construction projects ahead of deadlines.
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.

Sales Assistant

Burberry
London, UK
08.2017 - 12.2019
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Addressing complaints promptly or escalating significant issues to the on-duty manager.

Sales assistant

Selfridges & Co
London, UK
07.2017 - 08.2017
  • Taking orders through telephone and live chat, solving customer inquiries, tracking shipments, and developing a trusting relationship with customers, product research, and asking for feedback and product reviews.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.

Waiter

Archies
Manchester
02.2017 - 07.2017
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Sales Assistants

H&M
Italy
12.2016 - 02.2017
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Received and processed product returns.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Sales Assistant, Cumini Boutique

Cumini Boutique
Italy
04.2014 - 12.2016
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Explained establishment policies to customers and offered advice on selections.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Maintained accurate records to track cash handling activities.
  • Demonstrated product usage and features to customers.

Education

Bachelor of Science - Computing and IT

The Open University
09/2024 -

Skills

  • Sales and marketing strategy
  • Data analytics
  • Interpersonal abilities
  • Leadership
  • Client communication
  • Full UK driving licence
  • Problem-solving
  • Effective team work
  • Fluent in four different languages

Languages

Italian
Native
Congolese
Native
French
Fluent
Spanish
Fluent

Affiliations

  • During my leisure time, I like to balance my career aspirations with my passion for music. I love to immerse myself in songwriting and frequent visits to the studio to record music, channeling creativity and dedication into crafting meaningful compositions.

Timeline

Content moderator

TikTok
05.2022 - Current

Connection Crew

Construction Crew
08.2021 - 05.2022

Construction worker

Two Services
01.2020 - 07.2021

Sales Assistant

Burberry
08.2017 - 12.2019

Sales assistant

Selfridges & Co
07.2017 - 08.2017

Waiter

Archies
02.2017 - 07.2017

Sales Assistants

H&M
12.2016 - 02.2017

Sales Assistant, Cumini Boutique

Cumini Boutique
04.2014 - 12.2016

Bachelor of Science - Computing and IT

The Open University
09/2024 -

References

References available upon request.

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Jeremia Lungo