Professional with expertise in healthcare management and patient care, focusing on elderly support. Proven research and analytical skills, complemented by strong interpersonal communication and leadership in team environments. Proficient in planning person-centered care, ensuring patient dignity and welfare. Experienced in medication administration, safe handling, and domestic tasks such as meal preparation and food service.
Attentive personal care worker skilled in helping home-bound clients. Diligent about following treatment plans, updating documentation and maintaining healthy environments. Strengths include time management, organisation and multitasking. Experienced in senior care with focus on providing compassionate, person-centred support. Capable of enhancing quality of life for individuals in care settings by utilising skills in active listening, problem-solving and empathy. Committed to maintaining dignity and promoting independence, fostering social connections and implementing personalised care plans.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Senior carer
Finco ltd 365 Medicare
Stockport
2026.01 - Current
Maintained cleanliness and tidiness of residents' quarters to support a healthy environment.
Assisted multidisciplinary teams to enhance patient outcomes.
Responded to emergencies promptly to reduce potential risks for residents' wellbeing.
Provided comfort through active listening and empathy skills.
Observed vital signs regularly to identify early signs of health issues.
Administered medications accurately in accordance with doctor's orders.
Delivered compassionate care to elderly residents to ensure their comfort and safety.
Health Care Assistant
Aston Home Care
Stoke-on-Trent, United Kingdom
2023.09 - 2026.01
Delivered personal care, including bathing, dressing, toileting, and feeding.
Monitored and recorded vital signs, ensuring accurate documentation.
Managed staff rota and scheduled shifts to optimize workforce efficiency.
Conducted compliance checks and internal audits to uphold quality standards.
Promoted mobility support and comfort, ensuring dignified care for all clients.
Always read and understand the task plan before attending to any service user. If there are any issues, I consult the duty manager.
Administer medication on time, checking carefully if it is to be given before or after meals.
Provide personal care while maintaining full dignity and privacy - by closing doors, drawing curtains, and keeping the service user covered.
Make the service user feel comfortable through friendly conversation, smiling, and asking for consent before starting personal care.
Help with personal hygiene like strip washes, full showers, brushing teeth, washing/brushing hair, and changing clothes of their choice.
Prepare or serve meals like ready-made dishes, soups, sandwiches, and breakfast items such as Weetabix, cornflakes, tea, coffee, juice and fruit.
Apply creams and skincare as written in the care plan, including both PRN and daily creams.
Assist with moving and handling around the house or outdoors (like going to the park).
Support with household tasks: Making beds, Cleaning bathrooms and shower rooms, Washing and putting away dishes, Vacuuming and mopping floors.
Help service users safely and comfortably get to bed at night.
Mo-lift: I am very confident using a Mo-lift for safely transferring service users from bed to commode and to chair.
Hoist: I have experience using hoists for clients who cannot move or are unconscious, helping them from bed to chair securely and safely.
Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
Provided emotional support to patients and their families during difficult times.
Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Delivered high-quality patient service by maintaining cleanliness in wards.
Health care assistant Part time
Fanco Ltd 365 medicare
stockport, united kingdom
2025.05 - 2025.12
Assisted in staff training to enhance care skills.
Monitored vital signs for accurate health documentation.
Supported recreational activities to improve patient engagement.
Maintained dignity and respect while providing personal care.
Provided emotional support to uplift patient mental health.
Enhanced patient comfort through tailored personal care.
Ensured hygiene standards to minimise infection risks.
Helped patients improve mobility and independence.
Operated specialist equipment to aid in patient care.
Supported meal times to promote adequate nutrition.
Administered medication to manage pain effectively.
Aided in all personal care aspects to maintain comfort and dignity.
Assisted in patient care, improved comfort and well-being.
Enhanced client satisfaction with tailored shopping assistance and advice.
Factory Operations Manager
The Pasha Fabrics
2020.12 - 2023.05
Responsible for scheduling, production planning, quality and inventory control. Try to align all departments.
Deal with Customer.
To train, direct, and supervise the work of production employees to cost effectively meet the production schedule.
Resolving problems and personnel issues that occur on the production floor.
Provide continuous supervisory presence to the entire floor.
Factory Manager
Riwayat Textiles
2016.12 - 2020.06
To train, direct, and supervise the work of production employees in order to cost effectively meet the production schedule.
Resolving problems and personnel issues that occur on the production floor.
Responsible for scheduling, production planning, quality and inventory control.
Reports to the Director Operations and Managing Director.
Provide continuous supervisory presence to the entire floor.
Executive Collector
Tahseel Hadaf Al Khaleej Debt Collection
2015.06 - 2016.12
Company Overview: Sharjah
Follow the Code of Ethics of Recovery at all times and also inline the Collection Policy and Procedure.
Achieve assigned Collection targets in order to contribute to the improvement of the organization financial performance.
Implement Collection recovery plans to achieve the collection monthly individual/team targets.
Send collection standard letters/SMS/Emails to defaulters.
Review Collection MIS on daily basis to measure own effectiveness, productivity & efficiency.
Handle walk-in customers on daily basis when needed.
Assist the Contact and negotiate with defaulters by phone calls, meetings and emails to recover past dues or reaching settlements and update all the information in collection system.
Collection assistants in addressing customer escalations and promoting a service oriented work environment.
Sharjah
Team leader
United Bank limited
Karachi
2014.12 - 2015.05
Company Overview: Head office Contact center
Monitoring Team performance on weekly basis.
Interdepartmental coordination to communicate and resolve sales department issues in order to ensure smooth flow of working.
Coaching and counseling of team members.
Maintaining TSF (Telephonic Service Factor) as per required standard.
Write weekly figures, reports, performance and sharing different analysis with managers.
To support the Manager in the development and implementation of technology and systems to ensure the most effective use of opportunities.
Guide the team's vision and ensure that everything goes according to plan.
Prepare MIS daily & monthly utility bill payment.
Managing team performance according to defined KPIs.
Call quality evaluations and ensure daily coaching and counseling sessions for improvement.
Handle team to cross sell different products and achieve the sales target.
Ensuring Sales Target is achieved for Team.
Head office Contact center
Phone Banking Officer
United Bank limited
Karachi
2012.12 - 2014.12
Company Overview: Head office Contact center
Maintenance activities on customer's request and responding to customer inquiries relating to deposits, financial transactions, problem resolution.
Answer phones and respond to customer requests.
Provide customers product and service information.
Providing assistance to boost up monthly sales target.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries which not immediately resolved.
To escalate customer complaint.
Head office Contact center
Collection and Verifications Officer
Tameer Microfinance Bank
Karachi
2006.12 - 2008.04
Company Overview: Karachi
To manage delinquency of microfinance loans.
Preparing daily M.I.S of account resolution.
Maintaining status of delinquency on daily / monthly basis.
Visit customers for address and business verification.
Profiling the customer portfolio.
Supervise the buckets in the absence of supervisor, which includes daily reporting.
Observe slippage, inflow amount bucket.
Resolving the customer queries for walking customers.
Head of Department – International Hotel Management at Kyungdong University (KDU) Global CampusHead of Department – International Hotel Management at Kyungdong University (KDU) Global Campus