Muhammad Usman
London,England
Summary
Experienced professional with a background in security and hospitality spanning over three years. Specializes in event crowd management, retail security, and team leadership. Known for ensuring safety and providing excellent customer service in fast-paced environments. Proficient in problem-solving and maintaining composure during crises.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Event Security Officer
Showsec Security Ltd
London, United Kingdom
10.2024 - Current
- Deescalated conflicts swiftly preventing potential harm or disruption at events.
- Liaised effectively with event organisers for seamless operations coordination.
- Assisted in emergency situations, safeguarding public well-being.
Security Officer
The Panthers Security Ltd
London
06.2024 - 03.2025
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Delivered timely reports about incidents or breaches to management, ensuring full awareness of situation.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Addressed inquiries professionally, enhancing customer satisfaction.
Security door supervisor
SSG24 Security Ltd
London, United Kingdom
05.2023 - 06.2024
- Maintained site security by conducting regular patrols.
- Worked closely with colleagues to maintain team efficiency.
- Dealt with difficult individuals or groups, maintained peace and order.
- Mitigated risk of theft with vigilant observation.
- Recorded incident reports accurately post-event.
Front of house Supervisor
Caffe Concerto
London, England
12.2022 - 04.2024
- Responsible for overseeing daily opening and closing operations, ensuring smooth transitions and adherence to standards.
- Managing supplier orders, coordinate timely stock intake, and monitor weekly inventory processes to maintain optimal supply levels and operational efficiency.
- Contributed to revenue growth by upselling menu items.
Education
Master of Science - Data Science
University of Hertfordshire
Hatfield 09.2022 - 10.2024
Bachelor of Science - Software Engineering
COMSATS University Islamabad
Pakistan 01.2016 - 03.2020
Skills
- Technical proficiency
- Leadership competence
- Delegating effectively
- Constructive criticism
- Customer services excellence
- Crowd Management & Conflict Resolution
- Customer Service Excellence
- Risk Assessment & Emergency Response
- Strong Communication & Problem-Solving
Certification
SIA Licence
First Aid Awareness
Health and Safety Level 2
SEN Teaching Asistant
Languages
English
Fluent
Timeline
Event Security Officer
Showsec Security Ltd
10.2024 - Current
Security Officer
The Panthers Security Ltd
06.2024 - 03.2025
Security door supervisor
SSG24 Security Ltd
05.2023 - 06.2024
Front of house Supervisor
Caffe Concerto
12.2022 - 04.2024
Master of Science - Data Science
University of Hertfordshire
09.2022 - 10.2024
Bachelor of Science - Software Engineering
COMSATS University Islamabad
01.2016 - 03.2020