Muhammad Talha Khan

• Generated a £500,000+ revenue pipeline within first 3 months by sourcing, engaging, and qualifying high-value prospects, booking meetings for Business Development Managers in a fast-paced, target-driven environment.

• Graduated from PHMG’s Sales Academy in just 7 weeks (programme average: 15–16 weeks), becoming the first in my onboarding group to complete onboarding despite no prior sales experience.

• Achieved “Rockstar” status (200%+ target attainment) in first full month on the senior team, reaching 222.22% of target and ranking top 3 company wide.

• Proficient in Salesforce CRM, managing lead generation, pipeline tracking, activity logging, and data analysis to optimise conversion rates and sales performance.

• Delivered high-volume outbound prospecting (cold calls, lead qualification, objection handling), consistently exceeding KPIs and generating strong sales opportunities through consultative selling.

• Ensured venue safety for crowds exceeding 70,000 attendees by managing access control, crowd flow, and incident response.
• De-escalated conflicts and enforced policies calmly and lawfully, maintaining zero-incident records across multiple high-profile events.
• Supervised security staff at large-scale, high-profile events including Formula 1, coordinating roles, delegating responsibilities, and ensuring operational compliance under pressure.
• Provided a professional front-of-house presence as Concierge, delivering exceptional customer service and handling guest inquiries with discretion.
• Trained in Level 3 Spectator Safety and First Aid, contributing to safe evacuations, emergency planning, and hazard identification.

• Delivered responsive support across email, phone, and web chat, resolving 97% of customer queries within SLA and achieving “Most Valuable Player” recognition.
• Built rapport with diverse customers, improving satisfaction scores and first-contact resolution by 15% through empathetic communication and tailored solutions.
• Supported the sales team by sharing qualified leads and cross-selling subscription services.
• Maintained accurate CRM records and used data insights to identify recurring issues, contributing to process improvements and reduced repeat contacts.
• Identified recurring issues and supported cross-functional projects to enhance digital customer journeys.

• Delivered high-quality service in a fast-moving kitchen, processing 100+ customer orders per shift with accuracy and speed.
• Mastered POS systems and cash handling, maintaining 100% till accuracy across all shifts.
• Supervised Kitchen staff during busy periods, coordinating stations, monitoring food safety, and maintaining service standards.
• Onboarded and coached new team members, created quick guides, and supported their skills development whilst also reducing their training time.

• Resolved an average of 80+ daily customer contacts across phone and email, consistently exceeding KPI targets for satisfaction and response time.
• Strengthened retention by proactively identifying delivery issues and offering timely, customer-centred solutions.
• Improved accuracy of order tracking by 20% through meticulous attention to detail and collaboration with logistics teams.
• Recognised for professionalism and clear communication in a fast-paced, target-driven environment.
• Collaborated with operations teams to streamline delivery processes, improving efficiency and customer experience.

• Managed weekend teams of up to 5 staff, coordinating workflow and maintaining high customer satisfaction during peak hours.
• Oversaw cashing up and daily takings with zero discrepancies, trusted by management to act in a supervisory capacity.
• Enhanced communication, multitasking, and leadership skills while maintaining excellent food hygiene and service standards.