Muhammad Sharjeel Dar
Leeds
Summary
Dedicated professional with a strong foundation in effective communication, teamwork, and conflict resolution. Proficient in order processing and cash handling, with a keen ability to conduct risk assessments. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Whole Foods Market
2025.02 - 2026.03
- Delivered exceptional customer service in high-pressure situations, ensuring customer needs were met promptly.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Established positive rapport with customers through friendly, professional communication, enhancing overall customer experience.
- Trained new hires, equipping them with essential skills and knowledge to improve team performance.
Retail Shift Supervisor
Cheatmeals
London, England
2024.09 - 2025.10
- Managed team members, delegating tasks to ensure smooth store operations
- Supervised daily shift operations, ensuring efficient workflow and high service standards.
- Handled customer issues professionally, resolving concerns quickly to maintain satisfaction.
- Monitored stock levels and organised replenishment to maintain optimal product availability throughout shifts.
Customer service assistant
Amigos Burgers & Shakes
2024.10 - 2024.12
- Provided friendly customer service, answering questions and helping shoppers find products
- Executed transactions with accuracy, ensuring seamless payment processes.
- Assisted with food packaging and ensured a clean, organised front-of-house environment for customers.
- Restocked items to maintain inventory levels and organised displays to allow easy browsing for customers.
Hotel receptionist
Sheikh Guest house
2023.04 - 2024.07
- Welcomed guests warmly, creating positive first impressions and maintaining a friendly, professional atmosphere.
- Listened to guest needs and responded quickly to ensure smooth, efficient service.
- Streamlined check-in procedure by efficiently processing guest documents, enhancing guest flow.
- Answered calls promptly, providing clear information to support bookings and resolve enquiries.
- Managed room availability charts, maintaining accurate records to prevent overbooking.
Education
MSc - Cyber Security
Ravensbourne University
London 2024.09 - 2025.12
BSc - Computer Science
University of Gujrat
Gujrat 2018.08 - 2022.10
F.SC - Pre-engineering
Superior Group of Colleges
Kharian /2016 - 2018.01
Skills
- Customer relationship management
- Order processing
- Cash handling
- Risk assessment
- Effective communication
- Teamwork
- Conflict Resolution
Additional Training
Telecoms Level 2 BTEC – Aim2learn
Timeline
Customer Service Representative
Whole Foods Market
2025.02 - 2026.03
Customer service assistant
Amigos Burgers & Shakes
2024.10 - 2024.12
Retail Shift Supervisor
Cheatmeals
2024.09 - 2025.10
MSc - Cyber Security
Ravensbourne University
2024.09 - 2025.12
Hotel receptionist
Sheikh Guest house
2023.04 - 2024.07
BSc - Computer Science
University of Gujrat
2018.08 - 2022.10
F.SC - Pre-engineering
Superior Group of Colleges
/2016 - 2018.01