Learning New Cultures
Muhammad Saqlain
Retail Associate
London
Summary
Customer-focused with a genuine interest in developing retail sales expertise. Solid understanding of retail principles and a willingness to quickly learn product knowledge and sales strategies. Ready to utilize and enhance communication and relationship-building skills to provide exceptional service to customers.
Overview
2
2
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Retail Sales Executive
Al Fatah
07.2024 - 12.2024
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
Cashier Assistant
Jalal Sons
01.2024 - 06.2024
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Help Desk Associate
Metro Cash & Carry
01.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Digital Marketing
University of East London
London 01.2025 - Current
BBA - Marketing And Media
Lahore School of Economics
Lahore 08.2020 - 05.2024
Skills
Cash handling proficiency
undefinedInterests
Traveling
Swimming
Tennis
Timeline
MBA - Digital Marketing
University of East London
01.2025 - Current
Retail Sales Executive
Al Fatah
07.2024 - 12.2024
Cashier Assistant
Jalal Sons
01.2024 - 06.2024
Help Desk Associate
Metro Cash & Carry
01.2023 - 10.2023
BBA - Marketing And Media
Lahore School of Economics
08.2020 - 05.2024
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