Muhammad Wael Akhtar
Worcester,UK
Summary
Dedicated professional with expertise in order processing, returns management, and conflict resolution. Demonstrates exceptional multitasking efficiency and customer engagement skills, supported by a strong foundation in sales techniques and product knowledge. Proficient in cash handling, POS systems use, email communications, and live chat support. Committed to enhancing customer satisfaction through active listening and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Customer service assistant
Al-Fatah Departmental Store
Lahore, Pakistan
07.2021 - 11.2024
- Provided excellent customer service at all times.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Improved customer relations by managing customer complaints effectively.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Advised customers on availability, pricing and location of products.
Customer sales assistant
Imtiaz Supermarket
Lahore, Pakistan
04.2019 - 06.2021
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Ensured compliance with health and safety regulations within the retail environment.
- Managed stock level for effective store operation.
- Executed visual merchandising displays to increase product appeal.
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
Education
CAMBRIDGE O’LEVEL -
British Council Lahore
Pakistan 05.2003 -
Skills
- Order processing
- Returns management
- Conflict resolution
- Multitasking efficiency
- Customer engagement
- Sales techniques
- Product knowledge
- Cash handling expertise
- POS systems use
- Email communications
- Live chat support
- Active listening
Timeline
Customer service assistant
Al-Fatah Departmental Store
07.2021 - 11.2024
Customer sales assistant
Imtiaz Supermarket
04.2019 - 06.2021
CAMBRIDGE O’LEVEL -
British Council Lahore
05.2003 -
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