Summary
Overview
Work history
Education
Skills
References
Timeline
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MUHAMMAD HOQUE

Summary

Motivated university student with hands-on experience in customer service, retail, and hospitality. Proven ability to perform under pressure while maintaining a positive attitude. Recognized for adaptability and reliability in public-facing roles, consistently contributing to team success. Strong skills in task management and customer assistance, ensuring high levels of satisfaction.

Overview

3
3
years of professional experience

Work history

Guest Experience Host

IFS Cloud Cable Cars, FirstGroup
London
09.2024 - Current
  • Welcomed and assisted visitors, providing directions and answering queries to enhance their experience.
  • Prepared and served high-quality beverages while maintaining hygiene standards.
  • Managed large volumes of guests in a fast-paced environment, ensuring a professional and positive atmosphere.
  • Opened and closed the café independently, following safety procedures to ensure operations ran smoothly.

Postperson With Driving

Royal Mail
London
06.2024 - 08.2024
  • Consistently met delivery targets for letters and parcels across designated routes.
  • Operated Royal Mail van, conducting thorough vehicle checks for safety compliance.
  • Maintained accurate delivery logs and handled secure items following service protocols.
  • Exhibited strong time management and self-discipline during solo delivery rounds.
  • Managed route planning and customer interactions, showcasing professionalism and trustworthiness.

Sales Associate

River Island
London
03.2023 - 05.2024
  • Operated tills and processed transactions swiftly and accurately using POS systems.
  • Delivered exceptional customer service across menswear, womenswear, fitting rooms, and stockroom.
  • Provided personalised style and product recommendations based on individual customer preferences.
  • Achieved daily sales targets through effective upselling and robust team collaboration..
  • Adapted to diverse store roles, demonstrating flexibility in a fast-paced flagship environment.
  • Resolved customer concerns proactively to enhance shopping experiences and foster loyalty.

Crew Member

Five Guys
London
06.2022 - 09.2022
  • Delivered efficient, friendly service in high-pressure environment while preparing food and managing orders.
  • Maintained cleanliness standards to ensure a safe dining experience.
  • Collaborated with team members to optimise kitchen and front-of-house operations during peak hours.

Education

Secondary Education - 9 GCSE's - Grades 9 - 6, English Language GSCE - Grade 8, Mathematics GCSE - Grade 8

Forest Gate Community School
East London
09.2016 - 06.2021

Bachelors - Computer Science with Cybersecurity

Goldsmiths University
South London
09.2023 -

Skills

  • Excellent Customer Service & Communication
  • Adaptable in Fast-Paced Environments
  • Reliable, Punctual & Trustworthy
  • Cash Handling & POS Operation
  • Team Collaboration & Multitasking
  • Time Management & Meeting Targets
  • Problem Solving
  • Attention to Detail

References

References available upon request.

Timeline

Guest Experience Host

IFS Cloud Cable Cars, FirstGroup
09.2024 - Current

Postperson With Driving

Royal Mail
06.2024 - 08.2024

Bachelors - Computer Science with Cybersecurity

Goldsmiths University
09.2023 -

Sales Associate

River Island
03.2023 - 05.2024

Crew Member

Five Guys
06.2022 - 09.2022

Secondary Education - 9 GCSE's - Grades 9 - 6, English Language GSCE - Grade 8, Mathematics GCSE - Grade 8

Forest Gate Community School
09.2016 - 06.2021

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MUHAMMAD HOQUE