Harshi Niroshika Witharana Kankanamge
Harrow,Greater London
Summary
Compassionate, friendly and reliable professional with extensive experience working with people in customer-facing and professional environments. Skilled at building positive relationships, communicating with individuals from diverse backgrounds and providing patient, respectful and attentive support. Experienced in creating welcoming environments, listening to people's needs, handling sensitive information with discretion and remaining calm and helpful in busy situations. A caring and approachable individual who enjoys engaging with others and helping people feel comfortable, valued and supported. Keen to bring strong interpersonal, organisational and communication skills to a Care Companion role and contribute positively to residents' wellbeing and daily experience.
Overview
11
11
years of professional experience
Work History
Guest Experience Host
Jungle Monkeyz
London
08.2024 - Current
- Maintained high service standards, ensuring visitors felt welcomed, valued, and comfortable throughout their visit.
- Resolved customer concerns with calm and sensitivity, ensuring a positive experience for all.
- Welcomed visitors warmly, fostering a positive and comfortable environment.
- Listen carefully to enquiries and concerns and provide appropriate assistance and support.
- Communicate with people of different ages and backgrounds in a patient, approachable and respectful way.
- Work effectively as part of a team in a busy environment, supporting colleagues when needed.
- Remain calm, attentive and helpful when dealing with multiple people and competing priorities.
Sales Assistant
Sports Direct
Watford
02.2024 - 08.2024
- Delivered friendly, attentive customer service, addressing individual customer needs effectively.
- Engaged with customers to offer tailored assistance and recommendations based on their needs.
- Cultivated positive customer interactions through effective communication and a supportive approach.
- Remained patient and professional when dealing with customer enquiries and complaints.
- Worked as part of a team to maintain a welcoming, organised and positive environment.
- Managed responsibilities efficiently in a busy environment while maintaining attention to detail.
Attorney-at-Law
01.2016 - 12.2023
- Conducted client consultations and listened carefully to individual concerns and circumstances.
- Established trusting relationships with clients through clear, respectful, and empathetic communication to foster collaboration.
- Guided clients through challenging situations with patience and understanding, facilitating their navigation of legal processes.
- Managed confidential and sensitive information with discretion and integrity, ensuring client trust and compliance with legal standards.
- Worked collaboratively with colleagues and other professionals to support clients effectively.
- Managed multiple responsibilities while maintaining a high level of organisation and attention to detail.
- Prepared and maintained accurate records and documentation.
Legal Officer
Child Protection Force
05.2018 - 09.2018
- Collaborated with professional team to support legal matters involving children and vulnerable individuals, enhancing case outcomes.
- Communicated sensitively and professionally with individuals in challenging circumstances, fostering trust and understanding.
- Maintained confidentiality when handling sensitive information and records.
- Supported case-related work through thorough documentation, research, and organisation, ensuring accuracy and compliance with legal standards.
- Developed strong interpersonal and communication skills through interaction with clients and professional colleagues.
Education
Master of Laws (LLM) - Law
University of Hertfordshire
Hatfield01-2025
Bachelor of Law (LLB) - Law
University of Colombo
Sri Lanka01-2014
Skills
- Compassionate and caring approach
- Friendly and approachable personality
- Excellent interpersonal and communication skills
- Active listening and emotional support
- Building positive relationships
- Patient and respectful manner
- Supporting individual needs
- Reliable and dependable
- Teamwork and collaboration
- Organisation and time management
- Attention to detail
- Problem-solving
- Confidentiality and discretion
- Professional and responsible approach
- Creating welcoming and positive environments
Custom
Strong commitment to providing respectful and person-centred support., Comfortable working independently and as part of a caring team., Flexible, dependable and willing to support colleagues and residents wherever needed., Keen to develop a career in care and contribute to residents' comfort, happiness and wellbeing.
Timeline
Guest Experience Host
Jungle Monkeyz
08.2024 - Current
Sales Assistant
Sports Direct
02.2024 - 08.2024
Legal Officer
Child Protection Force
05.2018 - 09.2018
Attorney-at-Law
01.2016 - 12.2023
Master of Laws (LLM) - Law
University of Hertfordshire
Bachelor of Law (LLB) - Law
University of Colombo