MUHAMMAD ARSLAN HANIF
Stoke on Trent ,United kingdom
Summary
Energetic Health Care Assistant with background in patient support and care. Delivered compassionate assistance with daily living activities while ensuring a clean and hygienic environment. Focused on enhancing patient dignity, comfort, and overall well-being.
Motivated professional with varied experience across customer-facing roles. Brings strong teamwork, administration, and problem-solving abilities to support effective operations. Committed to delivering exceptional service and fostering positive relationships with clients and colleagues.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Makslam
Stoke on Trent , Staffordshire
06.2025 - Current
- To maintain the stock of all store.
- To maintain the all deliveries.
- To attend the customer.
- Responsible for the cash from the customers and deposit into the bank.
- Working closely with other team members and managers.
- Meeting target goals during shifts.
- Ensuring that every customer leaves satisfied.
- Communicating with their team.
- Maintaining high standards.
- Delivering a great experience for customers.
- Administration, reply to emails and deal with enquiries, dispatch orders received through emails.
- Ensure quality standards are met and maintain stock updates online.
Health Care Assistant
Royal Health Care
Gloucester , Gloucestershire
01.2024 - 04.2025
- Administrative work.
- Patient handling, assisting patients with washing, dressing, toileting, and oral hygiene.
- Helping patients move around, including using assistive devices and transferring them safely.
- Serving and assisting patients with eating, considering dietary needs and preferences.
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Contributed to case management processes on general ward, assisting with charting and patient intake.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Aided in bathing, dressing and general mobility.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
Admin Operation Warehouse
Master Group of Industry (PPRC Unit)
08.2015 - 03.2023
- Office Administration.
- Plan for employee's performance appraisals.
- Responsible to check requisitions for all office stationery, kitchen, toiletries.
- Verifying all related bills.
- Ensure all work is being carried out correctly according to health and safety and company procedures.
- To load all the current order according to the plan.
Education
MSC - International Business
UOG
01-2024
M.BA - HRM
Gift University
01-2015
B.COM -
University of Punjab, Lahore
Lahore01-2011
I.COM -
Board of Intermediate and Secondary Education Gujranwala
Gujranwala01-2009
Matric -
Board of Intermediate and Secondary Education Gujranwala
Gujranwala01-2007
Skills
- Decision Making
- Management
- Talent Management
- MS Excel
- ERP
- Grievance Handling
- Time Management
- Planning
- Team Player
- Administration
- Team collaboration
- Data entry
- Administrative support
- Quality assurance
- Problem solving
- Time management
Custom
Available on Request
Languages
English
Proficient
C2
Certification
- Health care and social care certified+ nursing Training (30 July 2026)
Timeline
Customer Service Representative
Makslam
06.2025 - Current
Health Care Assistant
Royal Health Care
01.2024 - 04.2025
Admin Operation Warehouse
Master Group of Industry (PPRC Unit)
08.2015 - 03.2023
MSC - International Business
UOG
M.BA - HRM
Gift University
B.COM -
University of Punjab, Lahore
I.COM -
Board of Intermediate and Secondary Education Gujranwala
Matric -
Board of Intermediate and Secondary Education Gujranwala