Muhammad Abu Bakar
London,Essex
Summary
Dynamic professional with expertise in customer service, conflict resolution, and project management. Demonstrates strong skills in digital design and freelancing platforms, coupled with a keen awareness of cryptocurrency and financial trends. Adept at effective communication and team collaboration, leveraging graphic design capabilities to enhance project outcomes. Committed to continuous professional growth within the digital design and financial sectors.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Marketing strategist-Content planner (Remote)
Media Mode
Dubai, UAE
2024.11 - Current
- Planned and produced high-converting content calendars for multiple brands, aligning with trends & platform algorithms.
- Collaborated with design & media teams to deliver scroll-stopping creatives optimized for every stage of the funnel.
Customer Representative
London Overground
2023.04 - 2025.07
- Company Overview: STM
- Provide front-line assistance to passengers, ensuring safety, satisfaction, and adherence to company standards.
- Handle fare inquiries, complaints, and emergency situations with professionalism and efficiency.
- Maintain accurate documentation and support operational processes.
- STM
Freelancer (Graphic Design & Digital Services)
Fiverr
2019.01 - 2025.07
- Delivered high-quality graphic design projects for global clients, achieving 5-star ratings and repeat business.
- Completed over 3,000 projects for clients worldwide, maintaining exceptional client satisfaction.
- Managed client communications, project timelines, and revisions for maximum satisfaction.
Digital marketing manager
Informal Educational Magazine
Lahore, Pakistan
2019.09 - 2020.02
- Facilitated successful online campaigns by leveraging social media platforms.
- Devised social media ad campaigns, leading to increased engagement levels.
Education
Bachelor of Arts - Mass Communication
University of Central Punjab
2015.09 - 2019.07
Master of Science - Project Management
University of Roehampton
2022.01 - 2023.07
Skills
- Customer Service & Public Interaction
- Conflict Resolution & Problem-Solving
- Project Management & Organizational Skills
- Digital Design & Freelancing Platforms
- Cryptocurrency & Financial Awareness
- Effective Communication & Team Collaboration
- Graphic design
- Freelancing
- Client communication
- Project management
Certification
Freelancing(Digiskills.pk)
Graphic Designing(Digiskills.pk)
Volunteer In Service(Milestone Lahore)
Languages
English
Advanced
Timeline
Marketing strategist-Content planner (Remote)
Media Mode
2024.11 - Current
Customer Representative
London Overground
2023.04 - 2025.07
Master of Science - Project Management
University of Roehampton
2022.01 - 2023.07
Digital marketing manager
Informal Educational Magazine
2019.09 - 2020.02
Freelancer (Graphic Design & Digital Services)
Fiverr
2019.01 - 2025.07
Bachelor of Arts - Mass Communication
University of Central Punjab
2015.09 - 2019.07