Mughees Ali Khan
London,United Kingdom
Summary
Customer-focused professional with a strong background in providing exceptional service and ensuring customer satisfaction. Adept at working in fast-paced environments, collaborating with team members, and maintaining operational efficiency. Fluent in English and Urdu, with basic proficiency in German.
Overview
2
2
years of professional experience
Work history
Steward
Twickenham Stadium
London, England
02.2024 - Current
- Ensured a safe and welcoming environment for attendees.
- Provided excellent customer service by addressing questions and resolving issues promptly.
- Managed crowd control to ensure safety and orderliness.
Store supervisor
Metro pakistan
Lahore, pakistan
03.2023 - 01.2024
- Led a team of 15+ associates, optimizing inventory management and implementing strategic merchandising to boost sales by 15%.
- Enhanced customer satisfaction through exceptional service and efficient problem resolution.
- Improved operational efficiency, reducing inventory discrepancies by 20%.
Administrative coordinator
Open mic Cafe
Johar town, Lahore, Pakistan
09.2022 - 02.2023
- Managed office administration to ensure operational efficiency.
- Provided IT support, maintaining the functionality of systems.
- Assisted in ordering supplies and managing inventory.
Internship trainer
Askari bank
Faisal Town, Lahore, Pakistan
07.2022 - 09.2022
- Managed daily branch operations and facilitated account openings.
- Coordinated issuance of cheque books and ATM cards.
- Resolved customer queries promptly and efficiently.
Education
Master of Business Administration - International Business with Data Analytics
Ulster University
London 01/2024 -
Bachelor of Science - Economics
Forman Christian College
Lahore, Pakistan 09/2018 - 11/2023
Skills
- Exceptional Customer Service
- Effective Team Collaboration
- Strong Communication Abilities
- Reliable and Punctual
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
Languages
Urdu
NATIVE LANGUAGE
English
Fluent
A1
German
Beginner
A1
Timeline
Steward
Twickenham Stadium
02.2024 - Current
Store supervisor
Metro pakistan
03.2023 - 01.2024
Administrative coordinator
Open mic Cafe
09.2022 - 02.2023
Internship trainer
Askari bank
07.2022 - 09.2022
Master of Business Administration - International Business with Data Analytics
Ulster University
01/2024 -
Bachelor of Science - Economics
Forman Christian College
09/2018 - 11/2023
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