Mughees Ali Khan
London,United Kingdom
Summary
Customer-focused professional with a strong background in providing exceptional service and ensuring customer satisfaction. Adept at working in fast-paced environments, collaborating with team members, and maintaining operational efficiency. Fluent in English and Urdu, with basic proficiency in German.
Overview
2
2
years of professional experience
Work history
Steward
Twickenham Stadium
London, England
2024.02 - Current
- Ensured a safe and welcoming environment for attendees.
- Provided excellent customer service by addressing questions and resolving issues promptly.
- Managed crowd control to ensure safety and orderliness.
Store supervisor
Metro pakistan
Lahore, pakistan
2023.03 - 2024.01
- Led a team of 15+ associates, optimizing inventory management and implementing strategic merchandising to boost sales by 15%.
- Enhanced customer satisfaction through exceptional service and efficient problem resolution.
- Improved operational efficiency, reducing inventory discrepancies by 20%.
Administrative coordinator
Open mic Cafe
Johar town, Lahore, Pakistan
2022.09 - 2023.02
- Managed office administration to ensure operational efficiency.
- Provided IT support, maintaining the functionality of systems.
- Assisted in ordering supplies and managing inventory.
Internship trainer
Askari bank
Faisal Town, Lahore, Pakistan
2022.07 - 2022.09
- Managed daily branch operations and facilitated account openings.
- Coordinated issuance of cheque books and ATM cards.
- Resolved customer queries promptly and efficiently.
Education
Master of Business Administration - International Business with Data Analytics
Ulster University
London 01/2024 -
Bachelor of Science - Economics
Forman Christian College
Lahore, Pakistan 09/2018 - 11/2023
Skills
- Exceptional Customer Service
- Effective Team Collaboration
- Strong Communication Abilities
- Reliable and Punctual
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
Languages
Urdu
NATIVE LANGUAGE
English
Fluent
A1
German
Beginner
A1
Timeline
Steward
Twickenham Stadium
2024.02 - Current
Store supervisor
Metro pakistan
2023.03 - 2024.01
Administrative coordinator
Open mic Cafe
2022.09 - 2023.02
Internship trainer
Askari bank
2022.07 - 2022.09
Master of Business Administration - International Business with Data Analytics
Ulster University
01/2024 -
Bachelor of Science - Economics
Forman Christian College
09/2018 - 11/2023