Suleiman Diallo
London,Choose One
Summary
A dedicated and ambitious professional with hands-on experience in customer service, sales, and logistics. Thrives in fast-paced environments, where strong communication skills, problem-solving abilities, and attention to detail allow me to provide excellent service. Whether it's assisting customers, working collaboratively with teams, or handling administrative tasks, I bring enthusiasm and efficiency to every role I take on. With a solid foundation in Microsoft Office, data analysis, and sales techniques, I am eager to apply my skills in a dynamic workplace that offers opportunities for growth and development.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Steward
CSP
London
2024.02 - Current
- Managed large crowds and directed attendees to appropriate sections during events.
- Enforced safety protocols and checked tickets to ensure compliance with entry regulations.
- Provided detailed and accurate event information to customers, ensuring enjoyable experiences.
- Assisted in emergency situations by following protocol and communicating effectively with security personnel.
- Completed NVQ Level 2 Spectator Safety training, enhancing situational awareness and crowd management skills.
Customer Service Advisor (Temp)
Serco
London
2024.08 - 2024.08
- Recorded and processed customer data accurately.
- Provided remote assistance for potential university students during the application clearing process.
- Guided applicants through the submission process, ensuring all required documents were uploaded correctly.
- Managed high volumes of inbound and outbound calls, offering clear and concise information.
- Ensured a positive customer experience by addressing concerns and providing tailored solutions.
Retail Assistant/Waiter
Compass Group
London
2022.01 - 2024.06
- Delivered excellent customer service by answering queries and providing product information.
- Greeted and assisted customers, ensuring a welcoming and professional environment.
- Provided detailed information on menu specials and handled cash and card transactions efficiently.
- Delivered high-quality customer service during large-scale events, including football and boxing matches.
- Managed stock levels and replenished items promptly to meet customer demands.
- Ensured health and safety standards were upheld in a fast-paced, high-pressure environment.
Sales Consultant Trainee
Swiftswitch
London, City of London
2023.05 - 2023.07
- Conducted cold calls, generating an average of 4 leads per day through persuasive communication.
- Delivered sales pitches tailored to business needs, securing potential utility service contracts.
- Built strong client relationships by accurately profiling businesses and understanding their energy consumption needs.
- Worked collaboratively with team members to optimize sales strategies and improve conversion rates.
Delivery Driver
Gorillas
London
2022.10 - 2023.01
- Completed deliveries with smile and great service.
- Successfully delivered customer orders promptly and professionally across London.
- Ensured timely and accurate deliveries while maintaining a high level of customer satisfaction.
- Navigated efficiently using GPS to minimize delivery time and maximize productivity.
- Handled customer complaints and provided resolutions to enhance service experience.
Education
A-Levels -
Chobham Academy
London 2020.09 - 2022.08
GCSEs -
Lister Community School
London 2015.09 - 2020.08
Skills
- SIA Licence – Qualified door supervisor
- Customer Service – Provided exceptional customer support in retail, stewarding, and hospitality roles
- Communication Skills – Successfully handled customer inquiries, presented sales pitches, and assisted with university applications
- Organisational Skills – Managed large volumes of orders, administrative tasks, and scheduling responsibilities at Serco and retail roles
- Cold Calling – Generated 4 leads per day on average at Swift Switch through effective persuasion and telecommunication
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) – Applied in Swift Switch, data analysis courses, and school projects
- Email Processing & Administrative Skills – Managed correspondence and documentation at Serco and Swift Switch
- Teamwork – Worked collaboratively in stewarding, retail, and warehouse roles to ensure smooth operations
- Attention to Detail – Ensured accuracy in stock management, ticket checking, and application processing
Languages
English
Native
Timeline
Customer Service Advisor (Temp)
Serco
2024.08 - 2024.08
Steward
CSP
2024.02 - Current
Sales Consultant Trainee
Swiftswitch
2023.05 - 2023.07
Delivery Driver
Gorillas
2022.10 - 2023.01
Retail Assistant/Waiter
Compass Group
2022.01 - 2024.06
A-Levels -
Chobham Academy
2020.09 - 2022.08
GCSEs -
Lister Community School
2015.09 - 2020.08