Mthokozisi Perseverance Mahlangu
Pretoria,South Africa
Summary
I am an extroverted and passionate professional with disciplined work ethic as well as having the ability to adapt and excel in any work environment. With a solid hospitality background, I have gained valuable experience in delivering exceptional guest service and excellent communication skill lastly, I am constantly driven by excellence.
Overview
8
8
years of professional experience
Work History
Food and Beverage Service Expect
The St Regis Abhu Dhabi
Abu Dhabi
01.2023 - 12.2025
- Greet and give farewell to guest upon arrival and departure.
- Anticipate guest needs, ascertain satisfaction and responsible urgently and appropriately to guests concerns and requests
- Offer menu recommendations upon arrival and upsell additional items from the menu
- Take accurate food and beverage order and repeat the order for clarification
- Serve the food and drinks order
- Manage cashiering and assist with restaurant closing and opening
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
- Greeting customers and explaining daily specials
- Relaying food and beverage orders to the kitchen
- Act as the first point of contact for guest information
- Address and document guest concerns in the database
- Achieve amicable resolution to guest concerns
- Coordinate with other departments to address guest concerns
- Update guest records
- Problem-solve to achieve guest resolution
- Complete product knowledge training to answer guest questions
- Promote facilities amenities and activities
Waiter
Wimpy
01.2021 - 01.2023
Food and Beverage Service Student
School Of Tourism and Hospitality
Johannesburg
01.2018 - 01.2020
Education
Dip in Hospitality Management -
University of Johannesburg
03.2021
High School -
Walmansthal High School
01.2017
Skills
- Data Entry (Opera and Micros)
- Food and Beverage Knowledge
- Customer Service
- Upselling
- Menu knowledge
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Upselling techniques
- Product recommendations
- Food safety compliance
- Database management
- Problem solving
- Event promotion
- Communication skills
- Problem-solving
- Willingness to learn
- Active listening
Language
English
IsiNdebele
Sepedi
References
- Skhalo Ntimeni, Manager, Wimpy, +27 67 901 1004, Email: skhalontimeni@gmail.com
- Diyara Askarova, Manager, Catch at St Regis, +971 50 173 8539, Email: diyara.askarova@stregis.com
Timeline
Food and Beverage Service Expect
The St Regis Abhu Dhabi
01.2023 - 12.2025
Waiter
Wimpy
01.2021 - 01.2023
Food and Beverage Service Student
School Of Tourism and Hospitality
01.2018 - 01.2020
Dip in Hospitality Management -
University of Johannesburg
High School -
Walmansthal High School