Marius Draganescu
Hayes,Greater London
Men are like wine, some turn to vinegar, but the best improve with age.
Pope John XXIII
Summary
Food & Beverage Assistant Manager at Courtyard by Marriott Heathrow Committed to excellent customer service with 6 years of experience in Food & Beverage industry, Banqueting & Events.
Self-motivated and organized team player and skilled communicator. Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication. Dynamic, skilled in operational management and resource allocation. Monitors inventory levels and supply needs to promote consistent service.
Enforces quality and safety standards to maintain reputation for food service excellence.
Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations. Charismatic communicator with proven history of building rapport to support patron loyalty.
Overview
8
8
years of professional experience
Work history
Food & Beverage Assistant Manager
Courtyard by Marriott Heathrow
12.2021 - Current
- Monitoring staff performance and training new employees as needed
- Maintaining inventory levels of food, beverages, and supplies
- Ensuring that all staff members are trained in food safety practices
- Managing catering orders, functions, and events
- Training and supervising staff members in customer service skills such as greeting guests, providing menus and drink lists, answering questions about menu items and specials, and suggesting appropriate wines or other beverages based on customers' preferences
- Managing the daily operations of a restaurant, lounge, bar, or nightclub, including hiring and firing staff members as necessary
- Assisting in the creation and implementation of marketing campaigns to increase sales and customer satisfaction
- Managing the financial aspects of a food and beverage operation, such as ordering supplies, paying bills, and managing inventories of food and beverages
- Ensuring that customer complaints are addressed in a timely manner and that all food safety regulations are followed
Food & Beverage Supervisor
Marriott Hotel
Heathrow
10.2020 - 12.2021
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team meetings
- Increased customer satisfaction by greeting visitors promptly and professionally
- Processed financial documents including contracts, expense reports and invoices
- Elevated customer satisfaction ratings by resolving issues for speedy resolution
- Scheduled and confirmed appointments for entire management team
- Kronos scheduling for all team members from C&B and F&B departments
- Supported manager in managing operational workflow
- Creating the weekly basis ROTA for the departments
- Covering the restaurant and the main hotel bar in busy time periods
Conference & Banqueting shift leader
Marriott Hotel
Heathrow
07.2017 - 09.2020
- Sorted and distributed business correspondence to correct department or staff member
- Maintained all office files, both electronic and hard copies
- Supported manager in managing operational workflow
- Welcomed guests and clients in upbeat and friendly manner
- Supervised staff members in daily tasks and performance.
Food & Beverage Associate
Pryme Choice Solutions
Croydon
06.2016 - 02.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Being sent to the hotels in the area as team leader for different functions as weddings or conferences
- Organizing with other team members many different conference setups
- Working in the evening mostly in the Marriott Hotel main bar
Head waiter
Ruchita restaurant
Redhill
09.2015 - 01.2016
- Affected quick resolutions to customer problems and brought in management to handle escalated concerns
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Folded napkins throughout day to maintain adequate supply
- Moved and arranged tables, chairs and place settings and organize seating for groups with special needs
Education
Higher National Diploma - Hospitality Management
02.2021 - 02/2023
- BTEC Level 5
Diploma - maintenance and repairs mechanic in maintenance and repairs
01/2015 - 01/2017
Skills
- Food preparation supervision
- Menu design and development
- Menu optimisation
- Food hygiene regulations
- F&B inventory management
- Customer complaint handling
- Cleaning and sanitation procedures
- Workflow planning
- Decision making
- Process improvements
- Kitchen staff coordination
- Hiring and training
- Project scheduling
- Quality Assurance
- Cleanliness
- Training
- Produce purchasing
- Safe food handling
- Shift scheduling
- Recruitment
- Recruitment and hiring
- Cost controls
- Staff supervision
- Conflict resolution
- Diverse beverage knowledge
- Performance evaluations
- External recruitment
- Food plating and presentation
- Customer service
- Promotions
- Cash management
- Hand tool knowledge
- Maintenance and Repair
- Flexible and Adaptable
- Excellent Communication
- Data Entry
- Critical Thinking
- Good Telephone Etiquette
- First Aid/CPR
- Teamwork and Collaboration
- Micros POS
- Opera posting system
- Word, PowerPoint, Excel
- Video Editing
- Photo Editing
- Attention to Detail
- Google Workspace
- Confident performer
- Kitchen equipment operation and maintenance
- Documentation skills
- Decision-Making
- Dependable and Responsible
- Office administration
- Social media use
- Team collaboration
- Planning and coordination
- Copywriting and editing
- Staff leadership and supervision
- Digital marketing
- Canva
- Leadership
- Drinks upselling
- Marketing
- Problem-solving
- Payroll administration
- Team building
- Programme development
- Time management
- Customer-focused
- Social media marketing
Languages
English
Fluent
Romanian
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Food & Beverage Assistant Manager - Courtyard by Marriott Heathrow
12.2021 - Current
London College UCK - Higher National Diploma, Hospitality Management
02.2021 - 02/2023
Food & Beverage Supervisor - Marriott Hotel
10.2020 - 12.2021
Conference & Banqueting shift leader - Marriott Hotel
07.2017 - 09.2020
Food & Beverage Associate - Pryme Choice Solutions
06.2016 - 02.2017
Head waiter - Ruchita restaurant
09.2015 - 01.2016
Ion Creanga High School - Diploma, maintenance and repairs mechanic in maintenance and repairs
01/2015 - 01/2017
Hobbies
- Photo & Video Editing
- Gaming
- Outdoor activities
- Hunting
- Fishing
- Driving
- Cycling
- UFC & MMA fan
- Bow hunting
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