Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Mrs Susanna Steele

East sussex,United Kingdom

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

34
34
years of professional experience
35
35
years of post-secondary education

Work history

Stay at home mum

Stay at Home Mum
Battle, East Sussex
2010.07 - Current
  • Highly organised and able to manage multiple priorities in fast‑changing environments.”
  • Strong communicator with experience resolving conflicts and supporting emotional wellbeing.”
  • Adaptable problem‑solver who remains calm and resourceful during unexpected challenges.”
  • Experienced in planning, scheduling, and coordinating complex daily routines.”
  • Demonstrated leadership through guiding, motivating, and supporting family members.”
  • Skilled in budgeting and managing resources efficiently.”
  • Cleaned bathrooms with meticulous attention to detail.
  • Achieved cleaning requirements within allotted timeframes.
  • Organised storage spaces for attractiveness and ease of use.
  • Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.

Foster carer

Bournemouth Social Services
Bournemouth, Dorset
2015.05 - 2024.06
  • Managed medical appointments and health needs of children, ensuring proper physical health.
  • Organised weekly educational activities for enhanced learning and development.
  • Fostered resilience in children through regular counselling sessions, boosting emotional strength.
  • Built strong relationships with birth families where appropriate, strengthening family ties.
  • Navigated complex emotional situations with empathy and patience, aiding in conflict resolution.
  • Maintained a safe and nurturing living environment, promoting a sense of security.
  • Attended training courses on child psychology to better understand and address unique needs of foster children.
  • Provided around-the-clock support during emergencies or crises; offering immediate help when needed.
  • Adhered strictly to safeguarding protocols; ensuring safety at all times.
  • Assisted children with homework assignments; supporting their academic endeavours.
  • Set fair boundaries with appropriate levels and methods of discipline.
  • Fostered accepting, respectful and warm environment to establish safety and security for children.

Assistant bookkeeper

Dees Bookkeeping Services
Ringwood, Hampshire
2009.09 - 2010.07
  • Organised receipts and invoices efficiently; facilitated easier retrieval later on.
  • Handled petty cash transactions responsibly; maintained accurate records.
  • Accelerated invoice processing through use of accounting software.
  • Submitted VAT returns on time, ensuring compliance with HMRC regulations.
  • Updated ledger accounts regularly; provided current financial information.
  • Conducted bank reconciliations regularly to detect any discrepancies.
  • Maintained trial balance by reconciliation of general ledgers.
  • Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
  • Updated records in [Software] to keep account totals correct and current.

Private hire taxi driver

Ariel Taxi's
Poole, Dorset
2007.09 - 2009.08
  • Juggled multiple bookings efficiently, maximising productivity.
  • Verified vehicle condition before each shift for optimum performance.
  • Handled emergency situations calmly, prioritising passenger safety.
  • Adapted quickly to changing traffic situations, minimising delays.
  • Ensured passenger safety by adhering to all road regulations.
  • Provided punctual transportation services to satisfy customer needs.
  • Handled cash transactions accurately, promoting financial integrity.
  • Assisted passengers with managing and securing personal belongings.
  • Supported physically challenged customers to enter and disembark vehicle safely.

Lettings accounts

Anne Cordery Estate Agents
Darlington, North Yorkshire
2005.11 - 2007.07
  • Ensured timely rent collection to maintain steady cash flow.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Chasing Overdue Rent
  • Dealing with Housing Benefit and helping Tenants to navigate forms and to pay their rent
  • Communicating with Landlords with regards to overdue rent
  • Keeping complexed Spreadsheets updated for rent income and arrears

Private hire taxi driver

Dolphin Taxi's
Poole, Dorset
2000.07 - 2004.08
  • Learnt new technologies swiftly for seamless booking process.
  • Handled cash transactions accurately, promoting financial integrity.
  • Familiarised self with various city locations, improving route efficiency.
  • Verified vehicle condition before each shift for optimum performance.
  • Assisted passengers with luggage to ensure satisfactory experience.
  • Managed difficult driving conditions calmly for passenger reassurance.
  • Delivered exceptional customer service for positive reviews.
  • Handled emergency situations calmly, prioritising passenger safety.
  • Provided punctual transportation services to satisfy customer needs.
  • Maintained cleanliness of vehicle, enhancing passenger comfort.
  • Juggled multiple bookings efficiently, maximising productivity.
  • Kept accurate records of journeys and fares, ensuring transparency.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Telephone operator

Dolphin Taxis
Poole, Dorset
1999.06 - 2000.08
  • Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
  • Dealing with Customers early hours of the mornings at weekends, making sure they were understood and dealt with firmly and with consideration
  • Using the computer system to book in each request and giving a estimated time on arrival
  • Keeping Calm in a stressful fast passed shift

Secretary/PA

CJ Stewarts & co Chartered Accountants
Bournemouth, Dorset
1994.09 - 1998.07
  • Prioritised workload to meet tight deadlines.
  • Liaised with other departments to ensure smooth inter-departmental communications.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Scanned and uploaded documents into digital filing system.
  • Documented staff entitlements and expenditures, matching information against allowances.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Facilitated efficient communication by managing correspondence via post and email.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Updated files and records with precise system navigation.
  • Updated diaries and calendars with events, appointments and holidays for efficient planning.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Junior Sales Ledger Clerk

Geest Wholesalers
Bournemouth, Dorset
1992.07 - 1994.08
  • Updated sales ledger regularly, improving data accuracy.
  • Analysed customer creditworthiness for informed decision making.
  • Prioritised tasks effectively whilst working under pressure.
  • Processed financial transactions, ensuring accuracy and timeliness.
  • Reconciled accounts to maintain financial integrity.
  • Ensured prompt payment of invoices to enhance cash flow.
  • Assisted in monthly account closures, ensuring timely reporting.
  • Managed sensitive information confidentially to protect company interests.
  • Input sales, purchase and cash transactions.
  • Prepared Excel spreadsheets to track banking transactions and financial performance.
  • Uploaded invoices using [Software] after verifying data..
  • Filing of paperwork

Education

NVQ Level 2 - Business and Administration

Bournemouth and Poole College
Poole
1991.09 - 1992.07

GCSEs - English Lit

Glenmoor School for Girls
Bournemouth
1986.09 - 1991.07

GCSEs - English Lang

Glenmoor School for Girls
Bournemouth
1986.09 - 1991.07

GCSEs - Maths

Glenmoor School for Girls
Bournemouth, England
1986.09 - 1991.07

GCSEs - Science

Glenmoor School for Girls
Bournemouth, England
1986.09 - 1991.07

GCSEs - Geography

Glenmoor School for Girls
Bournemouth
1986.09 - 1991.07

GCSEs - French

Glenmoor School for Girls
Bournemouth, England
1986.09 - 1991.07

GCSEs - Art

Glenmoor School for Girls
Bournemouth, England
1986.09 - 1991.07

Skills

  • Knowledge of confidentiality
  • Self-motivation
  • Computer literacy
  • Emotional intelligence
  • Time-management
  • Positive attitude
  • Customer Service
  • Health and Safety Compliance

Affiliations

  • I Love to craft and have a very good Facebook following where I can make anything found on EtsyCreativity & Innovation Develops original ideas and adapts designs to achieve high‑quality results, showing strong creative thinking and the ability to approach tasks from fresh perspectives. Attention to Detail Produces precise, accurate work through complex craft projects, demonstrating consistency, focus, and a commitment to high standards. Problem‑Solving Identifies and resolves issues independently — from correcting mistakes to adjusting methods — showing resilience and practical decision‑making. Time Management & Organisation Plans and completes projects efficiently by managing materials, timelines, and multiple tasks at once, reflecting strong organisational skills. Project Management Oversees projects from concept to completion, including planning, budgeting, sourcing materials, and delivering finished work. Patience & Perseverance Completes long or intricate projects with persistence and calm, showing the ability to stay focused and motivated through challenges. Communication & Teaching Skills Shares techniques, explains processes clearly, and supports others in craft communities, demonstrating strong communication and informal mentoring skills. from Tshirts, mugs Cards ,keychains and Clipart and so much more with this there are many skills that can help with my future employment.Creativity & Innovation Develops original ideas and adapts designs to achieve high‑quality results, showing strong creative thinking and the ability to approach tasks from fresh perspectives. Attention to Detail Produces precise, accurate work through complex craft projects, demonstrating consistency, focus, and a commitment to high standards. Problem‑Solving Identifies and resolves issues independently — from correcting mistakes to adjusting methods — showing resilience and practical decision‑making. Time Management & Organisation Plans and completes projects efficiently by managing materials, timelines, and multiple tasks at once, reflecting strong organisational skills. Project Management Oversees projects from concept to completion, including planning, budgeting, sourcing materials, and delivering finished work. Patience & Perseverance Completes long or intricate projects with persistence and calm, showing the ability to stay focused and motivated through challenges. Communication & Teaching Skills Shares techniques, explains processes clearly, and supports others in craft communities, demonstrating strong communication and informal mentoring skills.Creativity & Innovation Develops original ideas and adapts designs to achieve high‑quality results, showing strong creative thinking and the ability to approach tasks from fresh perspectives. Attention to Detail Produces precise, accurate work through complex craft projects, demonstrating consistency, focus, and a commitment to high standards. Problem‑Solving Identifies and resolves issues independently — from correcting mistakes to adjusting methods — showing resilience and practical decision‑making. Time Management & Organisation Plans and completes projects efficiently by managing materials, timelines, and multiple tasks at once, reflecting strong organisational skills. Project Management Oversees projects from concept to completion, including planning, budgeting, sourcing materials, and delivering finished work. Patience & Perseverance Completes long or intricate projects with persistence and calm, showing the ability to stay focused and motivated through challenges. Communication & Teaching Skills Shares techniques, explains processes clearly, and supports others in craft communities, demonstrating strong communication and informal mentoring skills.

Accomplishments

HGV Class 1

Timeline

Foster carer

Bournemouth Social Services
2015.05 - 2024.06

Stay at home mum

Stay at Home Mum
2010.07 - Current

Assistant bookkeeper

Dees Bookkeeping Services
2009.09 - 2010.07

Private hire taxi driver

Ariel Taxi's
2007.09 - 2009.08

Lettings accounts

Anne Cordery Estate Agents
2005.11 - 2007.07

Private hire taxi driver

Dolphin Taxi's
2000.07 - 2004.08

Telephone operator

Dolphin Taxis
1999.06 - 2000.08

Secretary/PA

CJ Stewarts & co Chartered Accountants
1994.09 - 1998.07

Junior Sales Ledger Clerk

Geest Wholesalers
1992.07 - 1994.08

NVQ Level 2 - Business and Administration

Bournemouth and Poole College
1991.09 - 1992.07

GCSEs - English Lit

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - English Lang

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - Maths

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - Science

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - Geography

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - French

Glenmoor School for Girls
1986.09 - 1991.07

GCSEs - Art

Glenmoor School for Girls
1986.09 - 1991.07
Mrs Susanna Steele