Mr. Prince Charles Omilana-Okine
Tema-Accra
Summary
Revitalizing digital innovation via collaborative Agile methods, engaging with diverse teams and stakeholders to conceive, develop, and launch cutting-edge digital products. Proficient in quality assurance, telecom, FinTech, project management, and multimedia. Seasoned in the telecom industry, skilled in detailed inspections, precise reporting, and cross-departmental collaboration. Expert Quality Assurance Manager with a decade in telecom and 5 years in QA, adept at meeting rigorous standards. Also skilled in IT support, database admin, and a wide array of tech competencies.
Overview
18
18
years of professional experience
Work History
Supervisory Contractor, IT Quality Assurance
Scancom PLC (MTN GHANA)
Accra
01.2018 - Current
- Thrived in agile work environment, leveraging adaptable methodologies to swiftly respond to industry shifts and operational demands, fostering efficiency and innovation within teams.
- Navigated performance-driven environment, consistently meeting and exceeding benchmarks while upholding global and MTN Group Fintech standards, thereby ensuring operational excellence.
- Played pivotal role in fostering strategic partnerships, recognizing their pivotal role at heart of business operations, meeting escalating demand for innovative Fintech and digital solutions in response to evolving customer preferences.
- Running quality assurance on products and services
- Testing, monitoring, and reporting on products and services
- Streamlined operations and prioritized tasks, allowing senior staff to have 100% visibility of back-end systems and front-end systems of products and services on dashboards for analytics and decision-making.
- Complete automation of regression on APP, USSD, API, Web testing, etc.
- 60% of main apps and services' daily tests are automated eg: mobile Money USSD, MYMTN APP, MOMO APP, and Most USSD short-codes in Scancom PLC telecom space
- Successfully managed multifaceted stakeholder relationships within complex, multi-regulated environment, ensuring seamless alignment with diverse regulatory requirements.
- Support in troubleshooting and process Improvement initiatives as applicable and directed allowing senior staff to increase revenue.
- 100% Testing and quality audit for different departments.
- Budgeting, planning, requirement gathering, Test plan, and integration to required systems.
- Perform Functional administration, configuration, and utilization of testing tools to improve customer experience 100%
- Work 100% closely with project managers and other stakeholders to understand product specifics and create corresponding tests and
strategies
Supervisory Contractor, IT Service Desk
Scancom PLC (MTN GHANA)
Accra
10.2014 - 12.2017
- Answered telephone or self-service ticket queries to support internal and outside computer hardware, software, network, application access, and telecommunications systems.
- Reported technical findings on systems immediately.
- Provided timely updates on problems and user requests
- Routed, tracked, and managed client's service desk tickets from inception to close and documented issues and results.
- System maintenance and branch visits
- Active directory management
- Software deployment and system update
- System infrastructure monitoring
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware, and software setup, resolved network connectivity issues and corrected email irregularities.
- Providing Solutions and troubleshooting to GSM Customers
- Using Tools like SecureCRT for supporting IT Operations as frontline to Customer Care in Telecom space.
- IT incident management
IT Support Service Desk Engineer
Scancom PLC (MTN GHANA)
Accra-Tema
01.2010 - 10.2014
- Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
- Efficiently executed shut downs for planned maintenance.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Upgraded laptops/desktops, improving speed and performance.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Oversaw and supported environments for on-site and virtual locations.
- Collected, analyzed and reported on data for use in operational planning.
- Provided desktop support for specialized hardware and software systems
- Installed and configured basic software (e.g.: MS Office) on workstations
- Successfully setup, diagnosed, and repaired personal computers
- Reported on common problems and complaints, escalating network-wide troubles to Lead Technician
- Identified critical need for service desk system
- Performed hardware and account setups for new employees
- Installed, diagnosed, repaired, and upgraded computer systems and software
- Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues support for over 500 users, managers, senior managers and executive managers
- Provided technical support for specialized hardware and software systems.
IT Systems Engineer
GDS Africa
Accra
01.2006 - 12.2009
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
- Identified and resolved bottlenecks and hardware issues through troubleshooting techniques.
- Supported design and analysis of proposed systems, offering input on suggested performance metrics and more.
- Tested systems during each step of implementation and deployment processes.
- Analyzed customer and stakeholder needs, generated requirements, performed functional analyses and implemented requirements management plans.
- Repair computers system (laptop, desktops, note books, tablets and servers )
- Installation configuration of Microsoft servers
- Installation, configuration and maintenance of imaging devices and printers
Education
Bachelor of Science - MANAGEMENT AND COMPUTER STUDIES
Wisconsin International University College
Accra06.2024
Professional Scrum Master™ I (PSM I)
Scrum.org
09.2022
Associate of Applied Science - Core APM I: Essentials (APM210)
Appdynamics University
04.2022
Certifications - Digital Transformation
Telecoms & Tech Academy
United Kingdom07.2019
IT & Software Quality Assurance
Training Heights
Lagos, Nigeria03.2018
Bachelor of Science - (Computing And Its Practice) OKOU
NIIT Ghana
Accra06.2010
DNIIT Honors Newtork Engineering (MS Technologies)
NIIT Ghana
Accra12.2009
Honours Diploma in Network Engineering
NIIT Ghana
09.2005
Senior Secondary School
Accra Academy
Accra08.2003
Skills
- Scrum Master, Communication and Cross-Functional Team Collaboration
- Agile Best Practices, API testing, monitoring and Report
- Configuration, and utilization of testing tools like kapptivate, postman, Appdynamics, etc
- Critical Thinking
- Automated Testing Frameworks, Functional, Security, Penetration, System, Manual Testing
- Knowledge of sauce labs, GitHub, Selenium, SecureCRT, JIRA, Confluence, Java, Python, HTML, C# etc
Timeline
Supervisory Contractor, IT Quality Assurance
Scancom PLC (MTN GHANA)
01.2018 - Current
Supervisory Contractor, IT Service Desk
Scancom PLC (MTN GHANA)
10.2014 - 12.2017
IT Support Service Desk Engineer
Scancom PLC (MTN GHANA)
01.2010 - 10.2014
IT Systems Engineer
GDS Africa
01.2006 - 12.2009
Bachelor of Science - MANAGEMENT AND COMPUTER STUDIES
Wisconsin International University College
Professional Scrum Master™ I (PSM I)
Scrum.org
Associate of Applied Science - Core APM I: Essentials (APM210)
Appdynamics University
Certifications - Digital Transformation
Telecoms & Tech Academy
IT & Software Quality Assurance
Training Heights
Bachelor of Science - (Computing And Its Practice) OKOU
NIIT Ghana
DNIIT Honors Newtork Engineering (MS Technologies)
NIIT Ghana
Honours Diploma in Network Engineering
NIIT Ghana
Senior Secondary School
Accra Academy
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