MOYOSORE TITILAYO ODUNTAN
Summary
Enthusiastic and adaptable graduate with a strong background in customer service, digital engagement and data-driven problem solving.
Passionate about leveraging technology to improve customer experience in the industry. Experienced in managing client interactions ,handling financial transactions and developing digital communication strategies. Skilled communication, critical thinking and teamwork, with proven ability to adapt quickly to new tools and processes.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Al Halai Ventures
Lagos,Nigeria
07.2020 - 08.2021
- Maintaining accurate sales and transaction records, developing attention to detail and accountability.
- Ensured smooth running of operations with timely preparation of reports.
- Performed administrative duties contributing towards smooth store operations.
- Trained new hires for improved productivity and efficiency on the job floor.
- Delivered frontline customer support, resolving issues and ensuring a seamless user experience.
Social media manager
Honeym kitchen
Lagos,Nigeria
11.2023 - Current
- Boosted customer engagement with effective management of all social media platforms.
- Influenced positive brand perception by promptly addressing customer concerns on social platforms.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Responded to customer inquiries via digital platforms, improving digital customer support and trust building.
- Designed and executed digital marketing strategies that increased online visibility and customer engagement.
- Created and managed content using Canva and InShot, developing data-driven decision-making skills.
- Monitored analytics to optimize campaigns-skills transferable to fintech data tracking and customer analytics.
Education
Bachelor of Science - SOCIOLOGY
OLABISI ONABANJO UNIVERSITY
09.2018 - 07.2023
Skills
- Customer relationship management
- Good communication skill
- Teamwork and adaptability
- Reliability, creativity and attention to details
- Financial transactions handling, digital payments, customer onboarding , compliance-conscious service delivery
- Familiarity with Microsoft excel, Microsoft word, Canva, Inshot, POS/payment systems
ACHIEVEMENTS
Successfully ran a small business alongside academic responsibilities, developing entrepreneurship, multitasking, and resilience—key qualities for fintech environments.
VOLUNTEER EXPERIENCE
VICE PRESIDENT, SOCIAL SCIENCE FACULTY, I developed my leadership and teamwork abilities while serving as the vice president of the social science faculty at Olabisi Onabanjo University's final-year students. I did this by assisting students in finding solutions to issues the faculty faced and by assisting the faculty in reaching wise judgements for the students.
Timeline
Social media manager
Honeym kitchen
11.2023 - Current
Customer service representative
Al Halai Ventures
07.2020 - 08.2021
Bachelor of Science - SOCIOLOGY
OLABISI ONABANJO UNIVERSITY
09.2018 - 07.2023