MOUNIKA KUMBAM
AYR,UNITED KINGDOM
Summary
Results-driven Business Analyst with 5+ years of professional experience in business analysis, stakeholder management, customer operations, and process improvement, including experience in requirement gathering, BRD/FRD documentation, and acting as a bridge between business stakeholders and development teams to deliver business-focused solutions. Skilled in Agile Scrum, SDLC, user stories, process mapping, gap analysis, UAT coordination, and business process improvement. Experienced in collaborating with cross-functional teams, analysing business requirements, and supporting successful project delivery through strong communication, analytical, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Business Analyst
SMQA LIMITED
2026.02 - 2026.05
- Gather and analyse business requirements by collaborating with stakeholders, business users, and development teams
- Prepare BRD, FRD, user stories, acceptance criteria, and functional documentation to support project delivery
- Act as a bridge between stakeholders and technical teams to ensure accurate understanding and implementation of business requirements
- Facilitate stakeholder meetings, workshops, and requirement clarification sessions throughout the project lifecycle
- Support Agile Scrum ceremonies including sprint planning, backlog refinement, sprint reviews, and daily stand-ups
- Perform process mapping (As-Is / To-Be), gap analysis, and root cause analysis to identify process improvement opportunities
- Coordinate UAT activities including test scenario preparation, requirement validation, defect tracking, and stakeholder sign-off support
- Collaborate with cross-functional teams to improve workflows, operational efficiency, and system functionality
- Ensure project deliverables align with business objectives, stakeholder expectations, and functional requirements
- Support continuous improvement initiatives by identifying opportunities for process optimisation and operational enhancements
- Remote
Business Analyst
Teleperformance
2024.09 - 2025.08
- Gathered and analysed business and operational requirements by collaborating with internal teams and stakeholders
- Supported requirement documentation, process analysis, and workflow improvement initiatives to enhance operational efficiency
- Acted as a liaison between operational teams and support functions to ensure smooth communication and issue resolution
- Analysed customer interaction trends and operational data to identify process improvement opportunities
- Assisted in preparing functional documentation, reports, and process-related updates for internal stakeholders
- Participated in process mapping, root cause analysis, and continuous improvement activities
- Collaborated with cross-functional teams to improve service delivery, operational workflows, and customer experience
- Supported UAT activities and validation processes for operational changes and system enhancements
- Maintained accurate documentation and reporting records to support business operations and process improvements
- Developed strong stakeholder communication, analytical, and problem-solving skills within a fast-paced environment
Data Analyst
KNOTURE LIMITED
2018.06 - 2022.06
- Analysed business and operational data to support reporting, business insights, and operational decision-making
- Generated reports and analytical insights to assist teams in improving operational efficiency and business performance
- Performed data validation, data cleansing, and data interpretation to improve reporting quality and accuracy
- Maintained data records and supported reporting processes for business operations
- Identified trends, inconsistencies, and improvement opportunities through analytical reporting activities
- Collaborated with teams to improve reporting workflows and operational processes
- Applied analytical and problem-solving skills to support business process improvement initiatives
- Assisted in maintaining data quality and operational reporting standards
Education
Master's - Advanced Computing
University of the West of Scotland
2022.09 - 2023.09
Skills
- Requirement Gathering & Analysis
- BRD & FRD Documentation
- Stakeholder Management
- Agile Scrum
- SDLC
- User Stories
- Acceptance Criteria
- Sprint Planning
- Backlog Refinement
- UAT Coordination
- Defect Tracking
- Process Mapping (As-Is / To-Be)
- Gap Analysis
- Root Cause Analysis
- Business Process Improvement
- Functional Documentation
- Workflow Optimisation
- Jira
- Visio
- Confluence
- Cross-functional Collaboration
- Advanced Excel
- Business Communication
- Analytical Thinking
- Problem Solving
Timeline
Business Analyst
SMQA LIMITED
2026.02 - 2026.05
Business Analyst
Teleperformance
2024.09 - 2025.08
Master's - Advanced Computing
University of the West of Scotland
2022.09 - 2023.09
Data Analyst
KNOTURE LIMITED
2018.06 - 2022.06