Daniel Opusunju

• Process Optimization Project:
• ● Strategic Problem Solving: Collaborated with leadership to analyze business challenges and drive innovative solutions.
• ● Efficient Requirements: Led workshops using gap analysis and stakeholder management for streamlined requirements gathering.
• ● Visualized System Functionality: Created comprehensive use case diagrams documenting system improvements.
• ● Agile Delivery: Transformed epics into detailed user stories, boosting development efficiency by 40% and defining UAT criteria that reduced testing/implementation time by 20%.
• ● Data Migration & Quality: Developed and executed a seamless data migration strategy for financial data to Salesforce, including data cleansing and mapping for accurate transfer.
• ● Productivity & Support: Organized bug identification workshops to improve product development by 10% and provided post-migration support to ensure operational effectiveness.
• ● Team Leadership: Mentored junior Business Analysts/accelerate scheme participants, fostering their growth.
• User Research & UX Project:
• ● User-Centered Design: Scoped, planned, and facilitated user research projects, ensuring an Agile and user-centric approach.
• ● Actionable Insights: Collaborated with cross-functional teams to translate user needs into actionable insights and recommendations.
• ● Data-Driven Optimization: Utilized qualitative and quantitative data to inform research, analyze user focus, and drive outcomes.
• ● Improved Efficiency: Re-engineered user stories, resulting in a 40% increase in product team efficiency and a 15% reduction in development time.
• ● Automated Workflows: Designed user journey and flow maps, automating workflows with APIs to cut post-implementation testing by 50%.
• ● Agile User Stories: Created detailed, user-focused Agile stories for increased development efficiency.
• ● Testing Efficiency: Supported development of testing automation frameworks, increasing testing efficiency by 30%.

• Evaluated and optimized current business and operational processes, providing actionable recommendations for enhancement
• Documented process flows and formulated requirements for functional improvements
• Translated requirements into Agile User Stories and Acceptance Criteria
• Conducted User Acceptance testing to ensure MVP and end-product functionality
• Created wireframes, site maps, and content inventories for new LMS website design
• Extracted essential business information from files, records, and historical data for development requests and conducted workshops to determine business requirements and identify pain points
• Contributed to strategic planning initiatives for LMS application, aligning with end-user goals
• Collaborated with leadership to analyze complex business problems and build compelling business cases
• Documented current system functionalities with use case diagrams, laying the groundwork for future improvements
• Led workshops using advanced techniques (gap analysis, stakeholder management, etc.) to gather detailed requirements
• Developed a clear Target Operating Model showcasing the benefits of the new LMS
• Translated broad epics into concise user stories, facilitating understanding for both business and technical teams
• Created wireframes using Balsamiq Cloud for clear communication of solutions and risk mitigation
• Defined rigorous UAT criteria with detailed and accurate user stories, ensuring high quality standards
• Completed benefits realization documentation, demonstrating the project's significant value add
• Major Achievement:
• Led the successful development and migration to a new LMS, resulting in a 32% increase in student satisfaction.

• Excelled at managing customer financial plans and options, utilizing both Slack and Salesforce for efficient organization and communication
• Tailored financial advice to each customer's unique needs and goals, ensuring prompt resolution to their inquiries and concerns
• Proactively identified and presented alternative solutions that maximized value and exceeded expectations by leveraging understanding of customer requirements
• Increased customer satisfaction by 20% through personalized financial advice, and successfully negotiated payment plans for customers facing hardship, exceeding company recovery rate by 15%
• Demonstrated strong communication, problem-solving, and customer-centric approach, making me a valuable asset for any team focused on optimizing financial solutions
• Implemented Salesforce, driving a 50% cross-selling and down-selling rate, significantly increasing revenue
• Leveraged Salesforce data to tailor financial advice, enhancing customer convenience and satisfaction
• Utilized Salesforce for automated follow-up schedules, improving the overall customer experience
• Performed financial and sales analysis and determined best practices to mitigate risk with customers.
• Maintained an organized customer database in Salesforce, ensuring streamlined operations
• Resolved over 60% of customer issues within 24 hours, leading to a stronger retention rate.

• Played a key role in supporting client financial wellbeing by providing personalized guidance on bill repayment options
• Working directly with clients, I tailored solutions to their unique needs and circumstances, demonstrating both empathy and proactive support
• Strong communication skills allowed me to navigate difficult situations and secure timely bill payments, while minimizing potential delinquencies and improving cash flow
• Partnered with external debt recovery services when necessary, ensuring responsible and ethical collection practices
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Importantly, I recognized when clients needed deeper support and connected them to appropriate debt advice services for expert guidance and long-term financial solutions
• This holistic approach not only increased on-time payments by 15% through personalized plans but also garnered positive client feedback, highlighting my effectiveness in supporting their financial well-being
• Increased revenue through successful cross-selling and down-selling of company offerings
• Resolved customer complaints, network queries, and finance issues, escalating complex cases for further support
• Designed customer-centric payment plans leading to reduced late payments and charges

Major Achievement:

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Achieved a 5% increase in customer satisfaction while reducing debt repayment rates, demonstrating effective solutions and enhanced service quality.

• By delving into current international goods procurement processes, I uncovered cost-saving potential through in-depth analysis and trend identification
• My focus transformed into spearheading initiatives to streamline these processes, prioritizing efficiency and expense reduction
• By implementing strategic cost-saving solutions, I achieved measurable improvements in areas like human resource outsourcing by 50%
• This success wasn't achieved solely; I fostered collaboration with cross-functional teams (e.g., logistics, finance, legal) to ensure effective implementation and garner stakeholder buy-in
• Tackled complex challenges related to used goods acquisition and delivery by leveraging my strong problem-solving abilities, ultimately demonstrating significant impact on the organization's bottom line
• Managed international procurement with meticulous record-keeping and financial oversight, leveraging sales reports for precise profit and loss analysis
• Cultivated a motivated team committed to best practices, leading to enhanced customer experience and performance
• Implemented impactful marketing strategies driving significant sales increases
• Analyzed data to identify trends and accurately categorize clients for targeted interventions
• Maintained transparency through timely monthly reports and stakeholder meetings, enabling informed decision-making
• Major Achievement:
• Delivered a comprehensive business value document outlining a roadmap for success
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Reduced expenses by 30% and delivery duration by 20% through strategic cost-saving solutions.