MOUNIKA KOLA
LONDON HOUNSLOW,Greater London
Summary
Motivational leader with record of success in all the environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative officer
marketplace direct limited
London , Hounslow
2021.11 - Current
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Monitored office inventory supplies, re-ordering for service provisions.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Organised meetings and events guaranteeing professional results.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Identified skills gaps and arranged relevant training to upskill clerical team.
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
TELANGANA ,INDIA , HYDERABAD
2017.06 - 2020.04
- Delivered new capabilities through tactical process improvement initiatives.
- Led commercial reporting activity, demonstrating process efficiencies and areas for improvement.
- Kept control matrices updated to recognise, rank and execute necessary control measures.
- Set process controls to achieve optimal commercial and client outcomes.
- Maintained project progress through quick, strategic decision making.
- Balanced and prioritised demanding work streams to achieve project KPIs.
- Increased controls across core processes, limiting impacts on commercial and customer activity.
- Delivered new capabilities through tactical process improvement initiatives.
Education
Master of Science - COMPUTING AND TECHNOLOGY IN ADVANCE PRACTICE
University of Northumbria at Newcastle
Newcastle upon Tyne 2021.10 - 2023.06
Skills
- SQL programming
- MS Office
- Google Workspace
- Facebook Marketplace
- Organization and Time Management
Languages
English
Fluent
Telugu
Advanced (C1)
Hindi
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrative officer
marketplace direct limited
2021.11 - Current
Master of Science - COMPUTING AND TECHNOLOGY IN ADVANCE PRACTICE
University of Northumbria at Newcastle
2021.10 - 2023.06
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
2017.06 - 2020.04
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