MOUNERA HASHI
London,UNited kingdom
Summary
Dedicated professional with extensive customer service and sales experience, adept at handling customer issues and recommending tailored solutions to meet diverse needs. Skilled in teamwork, collaboration, and risk evaluation procedures, with a proven ability to achieve sales targets and earn commission. Confident communicator proficient in engaging with customers both in person and over the phone, while demonstrating reliability, flexibility and adaptability across varied shifts. Comfortable with computer systems and quick to learn new software to enhance operational efficiency. Committed to delivering exceptional service and fostering positive customer relationships while contributing to organisational success.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Computing Trainee teacher
Preston Manor High school
London
2026.02 - Current
- Taught advanced algorithms, resulting in improved problem-solving skills among students.
- Minimised classroom disruptions by monitoring PC performance and promptly addressing performance issues.
- Updated lesson plans and teaching resources to reflect diverse accessibility needs.
- Monitored computer laboratory operations to safeguard equipment and enforce rules.
Computing Trainee teacher
Southfields academy
London
2025.09 - 2026.02
- Assisted lead teachers in curriculum planning and implementation.
- Worked closely with special needs students to provide individual attention and support.
- Managed classroom effectively to maintain discipline and focus.
- Improved student engagement by implementing interactive teaching techniques.
Call Centre Representative
Este Medical Group
London
2025.05 - 2025.12
- Handled inbound and outbound customer calls, acting as the first point of contact for enquiries.
- Identified customer needs and offered suitable treatments and packages.
- Maintained accurate customer records using CRM and booking systems.
- Worked effectively in a fast-paced, target-driven environment.
- Managed objections and followed up with customers to close sales.
Receptionist
CKB Interiors
Walthamstow, London
2025.01 - 2025.02
- Managed and organised customer data to improve appointment scheduling and client follow-ups.
- Performed administrative tasks, including data entry and record-keeping, ensuring accuracy and confidentiality.
- Assisted in tracking customer interactions and inquiries, identifying common patterns for better service delivery.
- Showroom
Receptionist
HASVO
London
2021.07 - 2024.12
- Provided front desk support and handled customer queries.
- Ensuring efficient communication.
- Maintained organised records and assisted in administrative operations.
Receptionist and Office Administration
Shadow Robot
London
2024.10 - 2024.11
- Managed appointment and event scheduling, ensuring optimised time management for staff.
- Assisted with data entry and internal documentation, improving company recordkeeping efficiency.
- Analysed customer queries and responses to identify trends in client needs.
Education
BSc - Data Science and Computing
University of London, Birkbeck
LondonCertificate of Higher Education - Data Science and Analytics
University of Westminster
Level 3 Double Business - Level 3 Applied Science (M)
William Morris Sixth Form London
9 GCSEs - undefined
Chelsea Academy London
Skills
- Friendly and approachable
- Teamwork and collaboration
- Problem-solving / handling customer issues
- Customer service and sales experience
- Speaking confidently with customers in person and over the phone
- Recommending suitable options based on customer needs
- Comfortable using computer systems and learning new software
- Working towards sales targets and earning commission
- Reliable, flexible, and able to work different shifts
- Risk evaluation procedures
Certification
- Microsoft Azure AI Fundamentals
- Microsoft Azure Data Fundamentals
- Microsoft Security, Identity & Compliance Fundamentals
Timeline
Computing Trainee teacher
Preston Manor High school
2026.02 - Current
Computing Trainee teacher
Southfields academy
2025.09 - 2026.02
Call Centre Representative
Este Medical Group
2025.05 - 2025.12
Receptionist
CKB Interiors
2025.01 - 2025.02
Receptionist and Office Administration
Shadow Robot
2024.10 - 2024.11
Receptionist
HASVO
2021.07 - 2024.12
Certificate of Higher Education - Data Science and Analytics
University of Westminster
Level 3 Double Business - Level 3 Applied Science (M)
William Morris Sixth Form London
9 GCSEs - undefined
Chelsea Academy London
BSc - Data Science and Computing
University of London, Birkbeck