Mothiuz Zaman
London
Summary
. Emerging software professional eager to build skillset with high-value contributions. Applies adiverse range of knowledge to create quality code. Excels in fast-paced environments with afocus on growth and development. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer sales assistant/barista
Compass Group
London
2023.05 - 2023.11
- Interacted and engaged with customers, providing guidance on purchase decisions.
- Served a high volume of customers with speed, quality and consistency, thriving in fast-paced environments.
- Improved service quality by working closely with other staff to maintain smooth, efficient working conditions.
- Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation
- Resolved complaints with proactive problem-solving and analysis.
Retail sales associate
JD sports
London
2023.01 - 2023.03
- Drove sales results through building and maintaining a strong and thoroughly updated client portfolio.
- Maintained display and organisation of the department based on visual merchandising guidelines.
- Encouraged teamwork through open communication and leadership.
- Positively contributed to department achievements through collaborative teamwork.
Visitor experience assistant
london Transport museum
London
2022.12 - 2023.01
- Responded to queries from online channels and in person, providing comprehensive solutions.
- Assisted in the gift shop, greeting customers and promoting merchandise.
- Engaged with guests regarding current and permanent exhibitions
- Followed procedures, escalating necessary concerns to senior staff for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained guest safety by running professional, organised interactions with them
Covid Operative
Serco
London
2020.11 - 2022.01
- You interact with both colleges and customers and must understand different people and what is the best way to deal with different situations.
- Showed time management skills that allowed doing the tasks in advance so as not to fall behind on the stock for the site.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Communicated clearly with staff to enhance teamwork on the production floor.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Ordered new inventory, replaced damaged inventory and maintained medical equipment in medical facility .
Apprentice Network Engineer
ITspro
London
2019.04 - 2019.11
- Planning and how to achieve the goal, plus working in a team with different people, understanding differences between each other but still doing the task.
- Built and maintained strong working relationships with colleagues.
- By building and troubleshooting issues on a PC, we can solve them
- Optimised network operation through focused configuration and monitoring.
- Executed practical solutions to increase efficiency of operations
- Undertook analytical fault-finding to determine root cause and take corrective action.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
Customer service assistant
Oxfam
2019.01 - 2019.03
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Followed escalation procedures to efficiently resolve complex queries.
Catering Assistant
GIG
London
2018.07 - 2018.10
- different challenges like an ever-changing client base.
- Being punctual and knowing what to do right away and when to contact people or not
- The importance of the work is to understand the client and the customers and how to provide a service.
- Processed cash and card payments promptly, minimising customer waiting times and swift turnarounds.
- Resolved guest complaints promptly and professionally, notifying management of concerns.
- Follow instructions and safety measures to comply with regulations.
- Served high volumes of customers in fast-paced environments with great customer care.
- Worked well in busy settings, coordinating and partnering with other staff to complete tasks efficiently.
Education
Bachelor of Science - Electrical and Electrical Engineering
University of Westminster
London 2013.09 - 2018.11
Digital pathway get into technology -
New City college
london 2019.01 - 2019.03
Boot camp: Software Development -
Just IT Training Ltd
london 2021.11 - 2022.05
Apprenticeship in Network engineering -
ITSpro
London 2019.04 - 2019.11
Skills
- Customer support
- Front and back-end development(HTML,CSS, Javascript and Python, C#)
- Teamwork
- Project planning
- Test implementation
- Problem-solving
Custom
References available upon request
Affiliations
- anime
- podcasts
- Dungeons and Dragons
- comics
Accomplishments
- Certification of 200 hours of volunteering (june 2016)
- health and safety level 2
- Customer Service Level 2
- SIA door supervisor level 2
References
References available upon request.
Quote
The truth does not change according to our ability to stomach it.
Flannery O’Connor
Timeline
Customer sales assistant/barista
Compass Group
2023.05 - 2023.11
Retail sales associate
JD sports
2023.01 - 2023.03
Visitor experience assistant
london Transport museum
2022.12 - 2023.01
Boot camp: Software Development -
Just IT Training Ltd
2021.11 - 2022.05
Covid Operative
Serco
2020.11 - 2022.01
Apprenticeship in Network engineering -
ITSpro
2019.04 - 2019.11
Apprentice Network Engineer
ITspro
2019.04 - 2019.11
Customer service assistant
Oxfam
2019.01 - 2019.03
Digital pathway get into technology -
New City college
2019.01 - 2019.03
Catering Assistant
GIG
2018.07 - 2018.10
Bachelor of Science - Electrical and Electrical Engineering
University of Westminster
2013.09 - 2018.11