Summary
Overview
Work history
Education
Skills
Websites
Custom
Affiliations
Accomplishments
References
Quote
Timeline
Generic

Mothiuz Zaman

London

Summary

. Emerging software professional eager to build skillset with high-value contributions. Applies adiverse range of knowledge to create quality code. Excels in fast-paced environments with afocus on growth and development. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Customer sales assistant/barista

Compass Group
London
05.2023 - 11.2023
  • Interacted and engaged with customers, providing guidance on purchase decisions.
  • Served a high volume of customers with speed, quality and consistency, thriving in fast-paced environments.
  • Improved service quality by working closely with other staff to maintain smooth, efficient working conditions.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation
  • Resolved complaints with proactive problem-solving and analysis.

Retail sales associate

JD sports
London
01.2023 - 03.2023
  • Drove sales results through building and maintaining a strong and thoroughly updated client portfolio.
  • Maintained display and organisation of the department based on visual merchandising guidelines.
  • Encouraged teamwork through open communication and leadership.
  • Positively contributed to department achievements through collaborative teamwork.

Visitor experience assistant

london Transport museum
London
12.2022 - 01.2023
  • Responded to queries from online channels and in person, providing comprehensive solutions.
  • Assisted in the gift shop, greeting customers and promoting merchandise.
  • Engaged with guests regarding current and permanent exhibitions
  • Followed procedures, escalating necessary concerns to senior staff for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained guest safety by running professional, organised interactions with them

Covid Operative

Serco
London
11.2020 - 01.2022
  • You interact with both colleges and customers and must understand different people and what is the best way to deal with different situations.
  • Showed time management skills that allowed doing the tasks in advance so as not to fall behind on the stock for the site.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Communicated clearly with staff to enhance teamwork on the production floor.
  • Promoted safe and tidy work areas through inspections and cleaning checklists.
  • Ordered new inventory, replaced damaged inventory and maintained medical equipment in medical facility .

Apprentice Network Engineer

ITspro
London
04.2019 - 11.2019
  • Planning and how to achieve the goal, plus working in a team with different people, understanding differences between each other but still doing the task.
  • Built and maintained strong working relationships with colleagues.
  • By building and troubleshooting issues on a PC, we can solve them
  • Optimised network operation through focused configuration and monitoring.
  • Executed practical solutions to increase efficiency of operations
  • Undertook analytical fault-finding to determine root cause and take corrective action.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.

Customer service assistant

Oxfam
01.2019 - 03.2019
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
  • Followed escalation procedures to efficiently resolve complex queries.

Catering Assistant

GIG
London
07.2018 - 10.2018
  • different challenges like an ever-changing client base.
  • Being punctual and knowing what to do right away and when to contact people or not
  • The importance of the work is to understand the client and the customers and how to provide a service.
  • Processed cash and card payments promptly, minimising customer waiting times and swift turnarounds.
  • Resolved guest complaints promptly and professionally, notifying management of concerns.
  • Follow instructions and safety measures to comply with regulations.
  • Served high volumes of customers in fast-paced environments with great customer care.
  • Worked well in busy settings, coordinating and partnering with other staff to complete tasks efficiently.

Education

Bachelor of Science - Electrical and Electrical Engineering

University of Westminster
London
09.2013 - 11.2018

Digital pathway get into technology -

New City college
london
01.2019 - 03.2019

Boot camp: Software Development -

Just IT Training Ltd
london
11.2021 - 05.2022

Apprenticeship in Network engineering -

ITSpro
London
04.2019 - 11.2019

Skills

  • Customer support
  • Front and back-end development(HTML,CSS, Javascript and Python, C#)
  • Teamwork
  • Project planning
  • Test implementation
  • Problem-solving

Custom

References available upon request

Affiliations

  • anime
  • podcasts
  • Dungeons and Dragons
  • comics

Accomplishments

  • Certification of 200 hours of volunteering (june 2016)
  • health and safety level 2
  • Customer Service Level 2
  • SIA door supervisor level 2

References

References available upon request.

Quote

The truth does not change according to our ability to stomach it.
Flannery O’Connor

Timeline

Customer sales assistant/barista

Compass Group
05.2023 - 11.2023

Retail sales associate

JD sports
01.2023 - 03.2023

Visitor experience assistant

london Transport museum
12.2022 - 01.2023

Boot camp: Software Development -

Just IT Training Ltd
11.2021 - 05.2022

Covid Operative

Serco
11.2020 - 01.2022

Apprenticeship in Network engineering -

ITSpro
04.2019 - 11.2019

Apprentice Network Engineer

ITspro
04.2019 - 11.2019

Customer service assistant

Oxfam
01.2019 - 03.2019

Digital pathway get into technology -

New City college
01.2019 - 03.2019

Catering Assistant

GIG
07.2018 - 10.2018

Bachelor of Science - Electrical and Electrical Engineering

University of Westminster
09.2013 - 11.2018
Mothiuz Zaman