Summary
Overview
Work History
Education
Skills
Certification
References
Education
Timeline
Generic

Moses Abang Agbor

Glasgow,GLG

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support worker

Eastpark School
01.2025 - 03.2025
  • Implemented personalized care plans for Young Person, enhancing their quality of life and fostering a supportive environment.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Administered medication with rigorous planning and recordkeeping.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.

Business Analyst

London Academy for Business and Entrepreneur
11.2023 - 01.2025
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Optimized data access and storage to improve performance of analytics systems.

Customer service representative

Astergate Consult
05.2020 - 06.2021
  • Tailored care plans to meet the diverse needs of elderly residents, elevating their quality of life and nurturing a compassionate environment.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Obtained feedback from customers to improve service experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

Secondary School Certificate -

Ansarudeen Secondary School

B.A - Hospitality and Tourism

University of Calabar

Skills

  • Project management
  • Business process improvement
  • Workflow Analysis
  • Business process mapping
  • Stakeholder management
  • Systems analysis
  • Business planning
  • Verbal and written communication
  • Strategic thinking
  • SWOT analysis

Certification

  • Business Analysis & Project Management-London Academy for Business and Entrepreneur [2023,December]

References

References available upon request.

Education

Merit

Timeline

Support worker

Eastpark School
01.2025 - 03.2025

Business Analyst

London Academy for Business and Entrepreneur
11.2023 - 01.2025

Customer service representative

Astergate Consult
05.2020 - 06.2021

B.A - Hospitality and Tourism

University of Calabar

Secondary School Certificate -

Ansarudeen Secondary School

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Moses Abang Agbor