Summary
Overview
Work history
Education
Skills
Timeline
Generic

Morven Wilson

Dundee

Summary

Offering strong leadership and communication skills, with a solid foundation in managing teams and resolving conflicts. Knowledgeable about fostering a collaborative work environment and motivating team members to achieve their best. Ready to use and develop problem-solving, organisational, and interpersonal skills.

Overview

12
12
years of professional experience

Work history

Nightshift Team Manager

Tesco Extra
Dundee
2023.02 - Current
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Offered guidance on business objectives, analysing KPIs and reporting on performance and areas in need of improvement.

Nightshift Shift Leader

Tesco Superstore
Montrose
2021.06 - 2023.02
  • Coordinated employee tasks to meet business objectives efficiently.
  • Prioritised tasks during busy periods to ensure the timely delivery of orders or services.
  • Assisted customers in product selection, improving sales figures consistently.

Waitress

Bonobo Cafe
Aberdeen
2019.07 - 2021.01
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Utilised professional communication skills to resolve customer complaints.
  • Managed high volume orders during peak hours maintaining quality of service.

Customer Assistant

Home Bargains
Montrose
2017.06 - 2019.04
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Adhered closely to company policies regarding product display and arrangement, ensuring uniformity across all branches of the retail chain.

Waitress

St. Cyrus Café
St. Cyrus
2016.06 - 2017.09

.

  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Kitchen Porter

St. Cyrus Hotel
Saint Cyrus, Aberdeenshire
2014.11 - 2016.03
  • Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
  • Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
  • Streamlined workflow to reduce waiting times for serving staff.

Education

HND - Accounting

Dundee and Angus College
Arbroath
/2019 - /2021

Skills

  • Retail KPIs application
  • Retail management software
  • Training skills
  • Retail sales expertise
  • Resilient under pressure
  • Familiarity with allergen guide

Timeline

Nightshift Team Manager

Tesco Extra
2023.02 - Current

Nightshift Shift Leader

Tesco Superstore
2021.06 - 2023.02

Waitress

Bonobo Cafe
2019.07 - 2021.01

Customer Assistant

Home Bargains
2017.06 - 2019.04

Waitress

St. Cyrus Café
2016.06 - 2017.09

Kitchen Porter

St. Cyrus Hotel
2014.11 - 2016.03

HND - Accounting

Dundee and Angus College
/2019 - /2021
Morven Wilson