Anna Magdalena Pelka
Edinburgh
Work preference
Summary
Dynamic professional with a strong foundation in retail operations and customer service. Demonstrates exceptional interpersonal skills, conflict resolution, and complaint handling expertise. Proficient in financial services and computing, with a keen eye for detail and strong numeracy skills. Adept at planning, organising, and implementing productivity improvement strategies to enhance store operations. Committed to setting goals that drive success and improve customer satisfaction through effective return and exchange procedures.
Overview
24
24
years of professional experience
Work history
Nightshift Delivery Team Leader
Zara
Edinburgh
2021.09 - 2026.06
- Stockroom and delivery operations always to the highest standard and with highest productivity.
- Problem solving and team management.
- Great communication with managers and other employees as well as workers from outside the company.
- First aider and fire marshal.
- Assign tasks to the team in line with established priorities.
- Support in the training of new employees.
- Able to give constructive feedback to the team.
- Maintain a positive and respectful attitude even under pressure.
- Devised actionable plans towards achieving set business objectives within deadlines.
Cashier
Zara Inditex
Edinburgh
2013.02 - 2021.09
- Process all transactions efficiently and timely. Always resolved all the discrepancies.
- Provide a high level of service by helping customers find specific products.
- Accept cash, cheque, credit and debit payments accurately and efficiently.
- Answer customer questions and provide store information.
- Respond to and diplomatically handle customer concerns with 100% customer satisfaction. Always the highest score in mystery shopper reports.
- Work with customer service to resolve issues.
- Ensure consistent working order of cash registers through effective troubleshooting, promptly addressing technical issues to maintain efficiencies.
- Create a daily checklist for cashiers to ensure all tasks are completed accurately to meet daily performance targets.
- Perform POS and customer service training to all cashiers.
- Facilitate smooth and efficient store operations through effective cash management, including drawer preparation, loans, deposits, cash pickups.
- Work closely with all managers to solve problems and handle customer concerns.
Cashier
Zara Inditex
Oxford, Oxfordshire
2009.11 - 2013.02
- Mentored new team members on registers, meeting customer needs, maximising group performance and maintaining high satisfaction with customers.
- Maintained outstanding department presentation standards by completing merchandise tasks.
- Provided professional and courteous service at all times.
- Reviewed and resolved differences between accounting information and cash drawer.
Assistant Manager
Maison Blanc
Oxford, Oxfordshire
2007.03 - 2009.06
- Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.
- Supported Manager in implementing store procedures to grow profits and develop positive company reputation.
- Maintained store appearance, including rack and shelving organisation, store lay out and planning.
- Oversaw daily operations of the store, including inventory and supply restocking, cash-handling and assisting customers.
- Addressed customer issues to ensure quick and successful resolution.
- Managed effective stock rotations to balance inventory of perishable products, minimising wastage.
- Performed full inventory counts, assisted company audits in stock count.
- Recorded and placed stock orders and financial data in Excel.
Waitress
Holiday Inn
Limassol
2005.04 - 2006.12
- Made engaging connections with guests to create loyalty.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service.
- Calculated charges, issued bills and collected payments.
- Resolved complaints from guests by listening to issues and notifying the restaurant manager.
- Managed daily calls, diverting clients to appropriate departments.
- Reception and bar cover duties.
- Adhered to company quality constraints and industry best practices to ensure guest satisfaction.
- Achieved 100% customer satisfaction rate by maintaining high levels of professionalism and building customer rapport to elevate dining experience.
- Assisted front and back of house personnel with tasks and maintaining a welcoming environment for team members and guests.
Kitchen Assistant
Ellie Tree Tavern
Paphos
2004.08 - 2005.04
- Assisted front and back of house personnel with tasks and maintaining a welcoming environment for team members and guests.
Apprentice
Travel Office
Wroclaw
2002.02 - 2002.03
- Provided courteous and informative customer service in booking.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Organised files, developed spreadsheets, faxed reports and scanned documents.
- Dispersed incoming mail to correct recipients throughout the office.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Managed daily office operations and equipment maintenance.
Education
Bachelor's Degree - Marketing and Management in Tourism
College of Management 'Edukacja'
Wroclaw, PolandSkills
- Great interpersonal skills
- Strong numeracy skills, attention to details
- Customer service orientation, courtesy, and teamwork
- Conflict resolution
- Effective in planning and organising
- Problem solving abilities
- Knowledge of financial service and computing
- Goal setting expertise
- Productivity improvement strategy
- Refund authorisation
- Store operations improvement
- Return and exchange procedures
- Retail operations expertise
- Complaint handling
Languages
native - Polish
fluency - English
basic - German, Greek, Russian
Timeline
Nightshift Delivery Team Leader
Zara
2021.09 - 2026.06
Cashier
Zara Inditex
2013.02 - 2021.09
Cashier
Zara Inditex
2009.11 - 2013.02
Assistant Manager
Maison Blanc
2007.03 - 2009.06
Waitress
Holiday Inn
2005.04 - 2006.12
Kitchen Assistant
Ellie Tree Tavern
2004.08 - 2005.04
Apprentice
Travel Office
2002.02 - 2002.03
Bachelor's Degree - Marketing and Management in Tourism
College of Management 'Edukacja'