Morgan Thompson
Chesterfield,Derbyshire
Summary
Accomplished professional with expertise in digital marketing and advertising campaign planning, adept at brand management and consumer behaviour analysis. Demonstrates proficiency in content creation, market research and analytics, alongside strong communication and presentation skills. Skilled in project management, creative thinking, and problem solving, with a keen business awareness. Experienced in media planning and professional networking, committed to delivering impactful client work while pursuing opportunities for strategic growth.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Waiter
Marston's
Chesterfield, Derbyshire
2022.06 - 2024.01
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Remained calm under pressure, ensuring better performance during peak hours.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Relayed feedback from customers to management for continuous improvement.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Receptionist
Luxe Beauty and Aesthetics
Chesterfield, Derbyshire
2022.06 - 2022.06
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
GCSEs - Secondary School
Outwood Academy Newbold
Chesterfield, Derbyshire 2016.09 - 2021.06
A-Levels - Sixth Form
Outwood Academy Newbold
Chesterfield, Derbyshire 2021.09 - 2023.06
Bachelor of Arts - Marketing with Advertising Management
Leeds Beckett University
Leeds 2023.09 -
Skills
- Digital marketing
- Advertising campaign planning
- Brand management
- Consumer behaviour analysis
- Content creation
- Market research and analytics
- Communication and presentation
- Project management
- Creative thinking and problem solving
- Business awareness
- Media planning
- Professional networking and client work
Accomplishments
- Raise funds for poverty relief, emergency aid, and global development projects
- Promote sustainable shopping and reduce waste through second-hand fashion
- Increase public awareness of Oxfam’s charitable work
- Engage local communities and encourage volunteering
- Customer service and communication
- Teamwork and collaboration
- Cash handling and retail operations
- Visual merchandising and shop presentation
- Time management and organisation
- Sales and marketing awareness
- Problem-solving and adaptability
- Confidence interacting with the public
Oxfam and Leeds Beckett University popup shop:
An Oxfam pop-up shop is a temporary retail space run by the charity Oxfam that sells donated clothes, books, accessories, and other items to raise money for charitable causes. These shops are often set up in busy locations in this instance it was at my university for a short period of time to increase awareness, attract new customers, and support fundraising campaigns. We ran this event for 2 days including the 17th and 18th of March 2026.
The purpose of an Oxfam pop-up shop is to:
Working or volunteering in an Oxfam pop-up shop can help develop skills such as:
How my degree came into effect with this event:
A degree in Marketing and Advertising Management can strengthen this experience by providing professional knowledge of consumer behaviour, branding, digital marketing, and promotional strategies. It can help someone understand how to attract customers, create effective campaigns, improve social media engagement, and analyse customer trends within a retail environment. Combining both the practical experience from an Oxfam pop-up shop and academic marketing knowledge can develop strong communication, creativity, and business skills that are valuable for careers in marketing, advertising, retail, and brand management.
Timeline
Bachelor of Arts - Marketing with Advertising Management
Leeds Beckett University
2023.09 -
Waiter
Marston's
2022.06 - 2024.01
Receptionist
Luxe Beauty and Aesthetics
2022.06 - 2022.06
A-Levels - Sixth Form
Outwood Academy Newbold
2021.09 - 2023.06
GCSEs - Secondary School
Outwood Academy Newbold
2016.09 - 2021.06