Adrian Anghel

As I worked at Sail Inn I gained crucial skills which are highlighted below. My job included taking orders from customers, use the tilt, complete customers payments, than deliver the food to the customers. My biggest achievement was on Christmas eve, I managed a table of 10+ customers and I was able to do so by providing quick delivery service and maintaining customer satisfaction.

• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Greeted each customer warmly, creating a friendly shopping environment.
• Handling with money on tilt while taking taking orders and making payments

My main job at Lounges was to prepare food plates, clean up tables and deliver food. The biggest obstacles was when the whole Cafe would be filled up with customers, in those situations I maintained a good attitude and mainly focused on maintaining a good flow for the orders. As one table will be done , another will occupy it in seconds.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Prepared tables for guests and reset tables between customers.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Assisted kitchen staff with food prep, dishwashing and plating food.

At Tres Bon I mainly took customer orders, deliver food and clean tables.

My biggest achievement was when the Cafe was beyond it capacity and all seats were taken while new customers wanted to come in, I maintained a professional service standard and kept on top of tasks, Importantly I used to look out for any small mistakes as they are the most crucial part to be kept at a minimum level.

• Mainly maintaining customer satisfaction with quick services and cleaning.
• Taking orders with high standards of service, with little to no mistakes even on busy days.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.