MORGAN SMITH
Irvine,North Ayrshire
Summary
Reliable and driven professional with strong organizational and problem-solving skills. Proven ability to enhance team productivity and ensure seamless operations in fast-paced environments. Expertise in hands-on leadership and implementation of operational procedures to maximize customer satisfaction.
Overview
9
9
years of professional experience
Work history
Shift Runner
KFC
2022.07 - 2026.05
- Collaborated with delivery partners to ensure timely completion of orders.
- Executed daily cleaning tasks to maintain hygienic and inviting dining environments.
- Acquired necessary skills rapidly to enhance overall performance.
- Supported team success by executing tasks efficiently and accurately while adhering to brand standards.
- Assisted with daily and weekly stock counts, ensuring precision in records.
- Managed multiple responsibilities simultaneously, boosting productivity and meeting targets.
- Conducted interviews according to established scripts and guidelines.
- Handled customer complaints with effective problem-solving techniques.
Counter Staff
Mr Chef Chinese
, Beith
2019.11 - 2022.11
- Ensured high levels of client satisfaction by delivering polite customer service.
- Processed payments accurately through cash, credit, and debit methods, reducing till errors.
- Addressed various customer inquiries by providing correct information on products and services.
- Assisted management in training new employees to enhance sales performance.
Retail Sales Assistant
Primark
, Irvine
2021.05 - 2021.07
- Operated cash registers with accuracy and processed cash and card transactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
Temporary Retail Assistant
Marks & Spencer's
, Irvine
2017.05 - 2017.05
- Warmly greeted customers at checkouts and assisting with bags.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Created attractive product displays to enhance customer engagement and boost sales.
- Controlled best before dates to properly utilise stock.
Education
St Matthew's Academy
Saltcoats 2014 - 2020
SVQ Level 3 -
St Matthew's Academy
North AyrshireSkills
- Good Time Management
- Strong IT skills
- Familiarity with scheduling software
- Staff hiring
- Labour cost controls
- Stock control
- Customer service-oriented
Timeline
Shift Runner
KFC
2022.07 - 2026.05
Retail Sales Assistant
Primark
2021.05 - 2021.07
Counter Staff
Mr Chef Chinese
2019.11 - 2022.11
Temporary Retail Assistant
Marks & Spencer's
2017.05 - 2017.05
St Matthew's Academy
2014 - 2020
SVQ Level 3 -
St Matthew's Academy