Caitlin Gunn
Bedale,North Yorkshire
Summary
Confident leader with background upholding high standards in busy hospitality settings. Methodical thinker with proven organisational skills. Hardworking and reliable Shift Leader with 2 years in the Food and Beverage industry and gifted at reviewing team tasks to assure quality. Engaging, personable coach and employee trainer, successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. An excellent motivational leader who successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
25
25
years of post-secondary education
Work history
Shift Runner
McDonald's
Bedale, North Yorkshire
2022.12 - Current
- Trained new hires and set up mentoring relationships to drive team performance.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Oversaw assembly work, directing activities from initial set up to final product packaging.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Established and maintained organised working environment for team of various amount of staff.
- Supervised activities of workers and enforced safety regulations.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Racehorse Groom
Susan Corbett Girsonfield Stud and Racing
Otterburn, Northumberland
2023.09 - 2023.11
Racehorse Groom
Philip Kirby Racing
East Appleton, North Yorkshire
2021.11 - 2023.03
- Led horses to and from stables and fields safely to reduce likelihood of injuries.
- Bathed, groomed and brushed horses, receiving consistent commendation by Yard Manager for meticulous appearance.
- Tacked up and untacked horses before and after outings.
- Performed daily feeding of horses, following feeding schedules to ensure optimal nutrient intake.
- Administered daily cleaning and maintenance of equestrian equipment, including tack, saddles, racing colours and racing coolers to guarantee proper working order and immaculate look.
- Mucked out stables and yards in line with schedule.
- Replaced bedding in thoroughly cleaned stalls for hygienic animal living quarters.
- Coordinated daily feeding, watering and exercise schedules, adhering to strict dietary requirements to achieve desired weight.
- Cleaned and brushed horses' coats for silky smooth finished look.
- Maximised equine performance by monitoring equine behaviour and reporting changes in health status to veterinarian for prompt resolution.
- Cleaned and maintained leads, bridles and saddles.
- Provided dedicated care to a number of horses, maintaining the highest standards of health and wellbeing.
Crew member
McDonald's
Darlington, Durham
2020.10 - 2021.01
- Served high volumes of guests in fast-paced service environments, with exceptional customer care.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Trained in food safety and hygiene practices.
- Maximised restaurant cleanliness and accessibility.
- Shared product knowledge to answer customer questions and make suggestions.
- Flexibly took on various roles to support workflow.
- Established professional relationships with peers to enhance productivity and teamwork.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Assessed food quality before serving customers to meet high-quality standards.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Took orders at counter and drive-through with clear communication and professionalism.
- Handled customer complaints using quick decision-making to resolve issues.
Education
Diploma of Higher Education - Sport and Exercise Science
Middlesborough College
Middlesborough 2020.09 - 2021.05
GCSEs - Maths 6
Longfield Academy
Darlington 2015.09 - 2020.03
GCSEs - English Literature 5
Longfield Academy
Darlington 2015.09 - 2020.03
GCSEs - English Language 5
Longfield Academy
Darlington 2015.09 - 2020.03
GCSEs - Triple Science 3 5s
Longfield Academy
Darlington 2015.09 - 2020.03
BTEC level 2 - Health and Social, Child development, Sport Science
Longfield Academy
Darlington 2015.09 - 2020.03
NVQ Level 2 - Racehorse Care and Management
National Racehorse College
Doncaster 2021.06 - 2022.11
Skills
- Knowledge of Health and Safety
- First Aid trained
- Cash handling management/ bank deposits
- Good communication skills
- Ability to work under pressure
- Customer service and complaint resolution
- Computer skills
- Quality Management/ leadership
- Completing SOCs for training of new employees, training and Development
- Inventory management
- Good phone communication with employees/ other stores and Strong work ethic
Accomplishments
- Bronze Duke of Edinburgh Award
Timeline
Racehorse Groom
Susan Corbett Girsonfield Stud and Racing
2023.09 - 2023.11
Shift Runner
McDonald's
2022.12 - Current
Racehorse Groom
Philip Kirby Racing
2021.11 - 2023.03
NVQ Level 2 - Racehorse Care and Management
National Racehorse College
2021.06 - 2022.11
Crew member
McDonald's
2020.10 - 2021.01
Diploma of Higher Education - Sport and Exercise Science
Middlesborough College
2020.09 - 2021.05
GCSEs - Maths 6
Longfield Academy
2015.09 - 2020.03
GCSEs - English Literature 5
Longfield Academy
2015.09 - 2020.03
GCSEs - English Language 5
Longfield Academy
2015.09 - 2020.03
GCSEs - Triple Science 3 5s
Longfield Academy
2015.09 - 2020.03
BTEC level 2 - Health and Social, Child development, Sport Science
Longfield Academy
2015.09 - 2020.03