Morgan SCHIAVONE
Fife,Scotland
Summary
Reliable and motivated professional with experience in customer service, fast-paced food environments, and regulated financial services. Currently working in fraud operations with a strong focus on attention to detail, problem-solving, and following strict procedures. Known for a positive attitude, strong work ethic, and the ability to work well under pressure while delivering a high standard of service and teamwork
Overview
8
8
years of professional experience
Work history
Banking Customer service consultant
Nationwide
Dunfermline , Fife
02.2020 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Enhanced working relationships by participating in team-building activities.
- Within nationwide my skill sets are,
- Personal loans
- Fraud
- Banking
Fast food crew member
Shaks
Lochgelly , Fife
07.2018 - 11.2019
- Managed time effectively to fulfil numerous orders simultaneously.
- Strived for continuous improvement by taking on board feedback from supervisors.
- Packed take-away orders accurately, avoiding any mix-ups or errors.
- Kept calm under pressure during busy periods, maintaining quality service.
- Followed health and safety regulations, minimising risks in the workplace.
- Cleaned and sanitised tables after each customer use, ready for next diners.
- Prepared meals quickly, resulting in shorter waiting times for customers.
- Operated kitchen equipment safely whilst preparing meals.
- Assisted in stock replenishment to maintain sufficient supply of ingredients.
Sandwich Artist
Subway
Dunfermline , Fife
02.2019 - 03.2019
- Duties included serving customer, preparing hot and cold food, serving beverages, cleaning and tidy up, using the till and making sure the food was stored properly.
Education
Scottish Qualifications Certificate - English
Beath High School
Foulford, Cowdenbeath08.2018
Skills
- I have great experience having difficult conversations with members and putting myself in their shoes to better understand
- My listening skills are excellent
- My knowledge in Nationwide’s products and services is great, being multi skilled has helped me better my knowledge
- I’m work well under pressure
- I also have a calm and positive personality
- Team building
- Communication skills
- Problem-solving
- Proactive attitude
- Food hygiene knowledge
- Food and beverage service
- Food safety awareness
- Time efficiency
References
REFERENCES AVAILABLE FROM Miss Jakes/ Miss Madden Guidance Teacher/ Music Teacher Beath High School, Foulford Road Cowdenbeath KY4 9BH Tel: 01383 602401
Nationwide building society.
Timeline
Banking Customer service consultant
Nationwide
02.2020 - Current
Sandwich Artist
Subway
02.2019 - 03.2019
Fast food crew member
Shaks
07.2018 - 11.2019
Scottish Qualifications Certificate - English
Beath High School