JACOB PALMER
NORWICH
Summary
Seasoned professional in business management, with focus on administrative support and operational coordination. Possessing comprehensive understanding of business processes and financial management to drive productivity and company performance.
Skilled in fostering relationships, managing teams and strategic planning to facilitate organisational growth.
Expert leader experienced in business operations and team oversight, seeks opportunities to improve processes, procedures and practices.
Excel with minimal supervision and decisively approaches problems, takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work History
CREDIT CONTROLLER
JLL Norwich
10.2023
- Managed accounts, implemented collection strategies, reduced payment delays Analysed credit risks, ensured financial stability
- Collaborated with teams, expedited payment cycles, resolved billing issues, maintained client relationships, ensured revenue consistency
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Maintained professional client interactions whilst managing overdue payments.
HEAD
South Norfolk Healthcare CIC
Norwich
01.2021 - 10.2023
- Pioneered business growth via effective management of contracts and subcontracts Established strategic alliances, improving Norfolk and Waveney's Integrated Care System Engineered systems for improved patient access, ensuring timely service delivery Assessed procurement opportunities, devising fruitful tendering strategies
- Negotiated contracts with suppliers, securing favourable terms for the company.
- Monitored market trends, adapting business strategies accordingly.
- Streamlined operational processes with a focus on efficiency improvement.
- Mentored junior staff members to develop their skills and potential.
- Negotiated contracts, securing optimum conditions for business expansion.
BUSINESS CHANGE SPECIALIST
NHS Norwich
07.2020 - 11.2021
- Pioneered NHS business change initiatives, uplifting patient care processes Collaborated innovatively with cross-functional teams, launching new systems, augmenting operational efficiency Examined existing workflows, identifying crucial improvement areas, culminating in cost deductions
- Analysed complex datasets for improved decision-making processes.
- Improved workflow efficiency with thorough process analysis.
- Installed new technology systems seamlessly into existing infrastructure.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Optimised resource allocation for maximised operational efficiency.
- Collaborated effectively with cross-functional teams for successful project completion.
SENIOR BUSINESS SUPPORT MANAGER
Norfolk & Suffolk NHS Foundation Trust
Norwich
01.2019 - 01.2020
- Spearheaded operations and P&L for 3 clinical services, boosting efficiency and staff morale.
- Managed a £1.5M budget, introducing cost-effective measures to maximize revenue
Devised systems to enhance clinical, financial, and HR performance, reducing patient wait times - Supported service managers in team management, fostering staff performance and morale
- Liaised with HR department on recruitment and staffing issues, improving hiring procedures.
- Resolved performance management issues to maintain service quality.
ASSISTANT COMPANY SECRETARY
NHS Norwich
01.2019 - 05.2019
- Assisted in the preparation of reports for Board meetings leading to effective decision making.
- Achieved timely completion of projects by efficiently managing workload under pressure.
- Maintained statutory books including registers of members, directors and secretaries contributing towards efficient record-keeping.
- Organised board meetings successfully whilst adhering to strict deadlines for distribution of materials.
OPERATIONAL MANAGER
RCP Parking
Norwich
01.2018 - 01.2019
- Managed 150+ UK car parks, boosting operational growth Guided team of supervisors and attendants Enhanced service quality by resolving customer issues Saved £100K by refining processes Drove UK-wide parking operations transformation.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Set departmental goals, fostering a result-oriented work environment.
System Development Officer
Norfolk County Council
Norwich
01.2017 - 01.2018
- Led experts in Data Cleansers, Trainers and Team Leader to optimise Adult Social Care systems, enhancing service efficiency
- Implemented new social care system, Liquid Logic, training 3000+ staff for seamless adoption
- Resolved system access issues as Departmental Information Security Officer, ensuring data integrity
- Collaborated with managers to utilize system logs for accurate reporting, improving decision-making
- Developed and maintained business applications, supporting operational excellence across departments
- Orchestrated comprehensive implementation of Liquid Logic social care system, successfully training and deploying to 3000+ staff while managing cross-functional team
ADMISSIONS, EXAMINATIONS & FUNDING MANAGER / SOCIAL CARE SYSTEMS DATA & ACCESS OFFICER / CREDIT CONTROLLER
Norfolk County Council
Norwich
01.2013 - 01.2017
- Optimized team's information and advice functions Provided supportive guidance on disability-related issues Facilitated group support sessions, empowering clients and members
- Fostered a positive work environment with regular team-building activities.
- Led performance reviews, identified areas for improvement.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
RESOURCE PLANNING LEAD ADVISOR / CREDIT CONTROLLER
Aviva Insurance PLC
Norwich
01.2009 - 01.2013
- Drove resource planning initiatives, enhancing team productivity Successfully controlled credit, reducing outstanding debts and bolstering cash flow
- Devised strategic plans in alignment with business goals, achieving tangible results
- Directed resource allocation and credit control strategies, implementing data-powered solutions that improved collections and workflow efficiency
Education
PRINCE2 QUALIFICATION -
City of Guilds Norwich
NorwichDec 2022
NVQ LEVEL 4 - BUSINESS & ADMINISTRATION
Open University Norwich
Norwich2022
Skills
- Business Management (Experienced), Business Development (Skillful), Operational Planning (Experienced)
- Project Management (Skillful), Team Leadership (Expert), Process Improvement (Skillful), Budget Management (Skillful), Strategic Planning (Skillful), Change Management (Experienced), MS Office (Expert), Customer Service (Expert)
- Problem Resolution (Experienced)
Timeline
CREDIT CONTROLLER
JLL Norwich
10.2023
HEAD
South Norfolk Healthcare CIC
01.2021 - 10.2023
BUSINESS CHANGE SPECIALIST
NHS Norwich
07.2020 - 11.2021
SENIOR BUSINESS SUPPORT MANAGER
Norfolk & Suffolk NHS Foundation Trust
01.2019 - 01.2020
ASSISTANT COMPANY SECRETARY
NHS Norwich
01.2019 - 05.2019
OPERATIONAL MANAGER
RCP Parking
01.2018 - 01.2019
System Development Officer
Norfolk County Council
01.2017 - 01.2018
ADMISSIONS, EXAMINATIONS & FUNDING MANAGER / SOCIAL CARE SYSTEMS DATA & ACCESS OFFICER / CREDIT CONTROLLER
Norfolk County Council
01.2013 - 01.2017
RESOURCE PLANNING LEAD ADVISOR / CREDIT CONTROLLER
Aviva Insurance PLC
01.2009 - 01.2013
PRINCE2 QUALIFICATION -
City of Guilds Norwich
NVQ LEVEL 4 - BUSINESS & ADMINISTRATION
Open University Norwich
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