Morgan Ford

• Handled complaints swiftly, turning potentially negative situations into positive outcomes.
• Developed rapport with regular customers, fostering a welcoming atmosphere.
• Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
• Collaborated effectively with team members during busy periods for seamless service delivery.
• Monitored stock levels regularly, avoiding shortages during peak hours.
• Educated new staff on company policies and procedures to maintain high service standards.
• Participated in team meetings contributing valuable suggestions for improvements.
• Implemented special requests from guests catering to individual needs.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Increased order value by upselling sides, drinks and desserts.

Worked as a Christmas temp for money and to help with the busy period.

• Learnt about new products quickly, providing comprehensive guidance to customers.
• Collaborated effectively with team members to meet sales targets.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Conducted daily inventory checks to manage stock levels accurately.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Assisted customers in locating specific items to boost satisfaction.
• Maintained knowledge of products and features to provide recommendations to customers.
• Followed company procedures and guidelines for smooth retail operations.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Processed returned or exchanged items and provided refunds to customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

• Ensured compliance with licensing laws and other statutory regulations.
• Handled customer complaints, resolving issues promptly.
• Conducted regular training sessions for new staff members.
• Fostered a positive work environment with effective communication skills.
• Enhanced customer satisfaction by providing exceptional service.
• Implemented hygiene regulations with strict adherence to guidelines.
• Established rapport with guests, fostering loyal patronage.
• Followed food hygiene and safety procedures in line with requirements.
• Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
• Monitored inventory levels and reported low-stock items to support availability.
• Upsold sides and beverages to increase restaurant revenue.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.

• Sustained cleanliness of salon, enhancing overall client experience.
• Provided exceptional shampooing services for clients' comfort and relaxation.
• Facilitated communication between stylists and customers for seamless service delivery.
• Demonstrated professionalism and discretion when dealing with sensitive client information.
• Engaged in continuous learning opportunities to stay updated on latest hair trends.
• Handled booking appointments efficiently to optimise stylist schedules and maximise revenues.
• Managed cash transactions accurately, contributing to enhanced financial management of the salon.
• Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.
• Implemented safety protocols whilst using heat styling tools, reducing risk of accidents.
• Prepared and mixed colour formulas for clients' hair.
• Set up stylist work stations with client-specific formulas and tools in preparation for services.
• Shadowed and assisted hairdressers with lightening techniques and colour corrections.
• Provided champagne, sparkling water and other refreshments to promote client satisfaction.